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History

Russell R. MacDonnell, Chairman, and Jeffery Atkins, President, founded Rapid Response Monitoring Services combining over fifty years of industry experience in the growth, management and operation of alarm and security companies. Today Rapid Response serves an international client base of over 1,700 active dealers and employs over 550 highly-trained professionals. The company remains committed to its original objective–serving dealers who want to exceed the expectations of their own subscribers–and to continued investment in its people, technology and innovative programs.

1992

Russell R. MacDonnell, Chairman, and Jeffrey Atkins, President, founded Rapid Response Monitoring Services combining over fifty years of industry experience in the growth, management and operation of alarm and security companies.

1994

RapidLink released. Proprietary Dealer Access software. Subsequent versions include support for mobile computing devices.

1997

Palm Application released. Mobile connectivity provides dealers access to their account database wherever they go.

2000

RapidWeb released. Online Dealer Access service in real-time. Allows immediate access to account information and affords Dealers mobile reporting capabilities.

2004

New 40,000 sq. ft. Headquarters open in Central New York.

2008

Rapid Response awarded Best Practice Award in the category of Workplace Law and Work Environment by the Society for Human Resource Management (CNY).

2009

Rapid Response launches its LifeSafety Monitoring division dedicated exclusively to Personal Emergency Response Systems (PERS).

 

Rapid Response hosts RRUG Visioning the Future, a unique User-group event in Verona, NY.

2010

Rapid Response hosts RRUG Generation Next.

2011

Rapid Response implements stages™ processing system by SGS.

2012

Rapid Response releases RapidWeb3k Apps for Google Android™ and Apple® iOS®.

 

Rapid Response launches AMBER (Automated Bench Test Response), a bench-testing system utilizing speech recognition technology.

 

Rapid Response launches IRIS (Inbound Response Interface System), an enhanced processing platform for managing inbound calls, fully integrated with stages™.

 

Rapid Response releases MySecurity Account, an online account management service for dealer clients.

2013

Rapid Response launches First Call Response, utilizing Natural Language Speech Technology by Nuance®.

2014

Rapid Response breaks ground for expansion of Rapid Response East from 40,000 sq. ft. to 75,000 sq. ft.

 

Rapid Response breaks ground for Rapid Response West, a full-load and fully redundant monitoring center in Corona, CA.

 

2014 Rapid Response releases Rapidmobile, the Next Generation App for dealer account management.

 

Rapid Response releases MySecurity Account Pro for users requiring access to multiple accounts from a single login.

 

Rapid Response releases LifeSafety Monitoring Pro® App for users managing PERS accounts and requiring access to multiple accounts from a single login.

2015

Rapid Response releases LifeSafety Monitoring® App for users to manage their individual accounts.

 

Rapid Response West Opens.

2016

Rapid Response awarded the 2016 Central Station of the Year Award by the Central Station Alarm Association

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