Contract Tutorial

Alarm Permit and Fire Alarm Permit: these boxes are for those municipalities that require alarm systems to be registerd in order to benefit from central station dispatches. These are obtained through the municipality, and are supplied to Rapid Response by the Dealer.

Communicator Make and Model: these entries allow us to provide trouble shooting assistance to the customer. It also aids us in making sure that panel will communicate with that specific receiver; but his is normally established when account blocks and receiver lines are assigned.

Default: the default is the set of zone instructions and other "common" information that will be shared by accounts entered into the database with that default. Please contact Customer Service with any concerns or questions with the default.

Attached Riders: if there is a need for these forms to be included with the Alarm Monitoring Agreement, please check the box, so that Data Entry and Document Management can be sure that all information and forms associated with the account are accounted for.

Phone Numbers Connected to Communicator: this is usually the residence telephone number for residential accounts; although a residence may have a dedicated to the alarm communicator. Commercial accounts may also have a dedicated line to the communicator.

The Notification list is reserved for those individuals who are going to be contacted in the event of an alarm activation. Using the descriptions, such as "B" for beeper, helps the processing operator when making notification calls, since there may just be an ack signal for the operator to enter a numeric message.

In the case of work numbers, if a person has an extension, please provide that, as all information provided is an aid during processing activities.

The Alarm Condition Response Options field is also referred to as "Zone Descriptions," since this is the basic purpose of this field. There are three (3) basic components needed: Zone, Description, and the boxes for Dipatch and Verify. The Format Type entry in the first section of the Agreement, helps determine how the account is entered into the database.

Zone and Description : these entries are linked together, as described below:

SIA and Contact I.D. : for these formats, automation will look for the zone 001, and match it with the description "Front Door."

3x1, 4x2, 4x1, Radionics : for these formats, we must "tell" automation how to handle the signals. The 2nd example shows how an account sending 4x2 would be entered. Data Entry must enter the zone in the conversion screen as a "Code 2 from Zone 2." The signal is then converted to a Zone 22, with the description,"Keypad Panic."

Dispatch and Verify boxes : these boxes determine what actions the operator will take. In the first example, the operator will call the premises to verify the alarm; if a passcode is not received, the operator is then instructed to dispatch. The second example would direct the operator to dispatch immediately, since the No under Verify is checked. The third is an example of a supervisory condition, where dispatch is not required, but noitification of the signal must take place.

Should you require more than the sixteen (16) alotted zone fileds, please submit the Additional Zone Rider (example shown at the end of this section), and check the box under "Attached Riders" on the Monitoring Agreement.

Any questions regarding how signals are translated by automation, how signals are to be acted on, or other can concerns can be addressed to Customer Service.

The passcode(s) for the account are entered here. This field contains three (3) elements: Name, A.L. (Authority Level), and Passcode.

Name : the name of the individual. If a passcode is being shared, list that as "All Users." If requested, you can list Users individually.
Authority Level : limits the features individuals are authorized to enact. Please refer to the Authority Level List of access features.
Passcode : the passcode can be an alpha-numeric stream limited to twelve (12) characters. We frown on common words such as love, blue, or Jesus. The more unique the passcode, the less likely someone can guess it.

Should you require more spaces for passcodes than the six (6) alotted on the Agreement, the Additional Passcode Rider (example shown at the end of this section), allows for an additional 24 Users. Please be sure to check the "Additional Passcode Rider" box under "Attached Riders" on the Monitoring Agreement.

The final section of the Agreement is usually completed at installation. The Dealer, Technician, or Sales Representative signs under "Dealer Representative," and your customer signs under "Subscriber." The "Approved" line is reserved for your Customer Service Represntative who will proofread the original Agreement, sign it, return all copies except the top white copy, and will print out a copy of the account(s) for you to review and keep on file. This ensures we have complete information, and provides the opportunity for the data to be reviewed three times: the initial proof by the Customer Service Rep; the proof by the Customer Service Rep of the original; and the review by yourself of the returned printout of the account.

RETURN TO TOP