PHONE:800.558.7767
 

Services Offered

Elevator Phone Monitoring

Among the services offered to our Dealers, Rapid Response monitors elevator phones. Using an advanced Caller ID, Rapid Response takes the incoming calls on a dedicated elevator voice line. By cross-referencing the phone number, the Control Center Specialist then generates a manual signal, which appears on alarm processing screen. The following is an example of what one of our Control Center Specialists would see:

For more information regarding Elevator Monitoring, please contact our Dealer Support Service Department at 1-888-799-1050.

 

GPS Monitoring & Tracking

Partnering with Guardian Mobile Monitoring Systems, Rapid Response Monitoring is pleased to be able to offer cutting edge GPS (Global Positioning System) technology, including applications such as:

Real-Time vehicle information: Invaluable in the transportation industry from trucking to taxi services, GPS vehicle information can be used even on fleet vehicles (or the family car). This GPS application can not only track a vehicle's location, but offer record of a vehicle's alarm arming, notify of speeding, offer zone notification, establish route logs or even establish route geofencing.

Additional information on Rapid Response's GPS monitoring is available through our Sales & Marketing (1-800-558-7767) or Dealer Support Services (1-888-799-1050) departments.

IP Monitoring

Rapid Response Monitoring offers some of the most advanced and secure IP Monitoring services in the industry today. IP (Internet Protocol) monitoring has become an attractive and advanced option for security monitoring, taking advantage of the speed and convenience of the Internet. For Dealers using or interested in adding IP Monitoring Services, Rapid Response offers options for Surgard, GE.Networx, DMP, Bosch/Radionics and Ademco/Honeywell. Each offers its own variances and advantages: From superior encryption to TCP/IP compatibility, all of Rapid Response's IP Monitoring options are designed and administered over to assure our Dealers and their customers speed, security, and optimum performance.

To learn more about our IP monitoring options, or discuss what panel/receiver options are available for your installers, please contact our Sales & Marketing (1-800-558-7767) or Dealer Support Services (1-888-799-1050) departments.

 

Radio Back-up Monitoring

Rapid Response also monitors radio backup equipment, primarily through the AlarmNet Network. AlarmNet is a family of radio communications services designed for the security industry. Each network is totally independent of each the other, but can be integrated. This service is UL & FM listed. AlarmNet's network automatically supervises all AlarmNet radios at intervals of 48 hrs, 24 hrs (basic), 6 hrs (High Supervision), or 5 minutes (High Security, ULAA) as specified by the Dealer or need. The network handles all of the supervision, sending only alarms or failure to report signals to the central station. Transmission is occurs in seconds. It's so fast; signals usually reaches the Central Station before the dialer-based signal!

Rapid Response Monitoring offers many AlarmNet radio back-up options, including:

AlarmNet A: The smallest of the 3 networks, operating in US major metropolitan areas. Rapid Response Monitoring currently offers AlarmNet A service in New York, Philadelphia, Washington DC/Baltimore, Chicago, Tampa/Orlando, and Miami and Boston. Please call our Dealer Support Services department if service is needed in additional cities. Rapid Response offers One Way (with a check in at regular intervals) and Two Way (polled by the network). Either option will supervise in 48 hrs, 24 hrs, 6 hrs, or 5 minute intervals, depending on the selection of the Dealer.

AlarmNet M: (or AlarmNet-Mobitex/a.k.a. Safety Net), meets the growing demand for greater network coverage. AlarmNet M provides coverage to more than 90% of the US urban population. It counts approximately 900 network towers and growing. This option for back-up service supervises at 24 hours or 5 minutes, depending on the service selected.

AlarmNet C: (or AlarmNet-Control Channel) operates over the control channel of the cellular telephone network. It has the same coverage as cellular networks, but has less traffic and no "busy" conditions. AlarmNet C uses technology similar to that of a cellular phone call, but sends alarm data. This option for back-up supervises on a 24-hour basis.

AlarmNet-i provides commercial and residential customers secure, flexible Internet monitoring & VOIP solutions. ALarmNet-i provides fully encrypted communication, works seamlessly behind firewalls. AlarmNet-i offers compatibility with a wide range of ADEMCO VISTA panels, highly supervised, fully-encrypted communications, ease of configuration and increased flexibility in transmitting signals to multiple locations.

Symphony: One-touch security solution. No other keypad can touch it. Whether arming or disarming your system, bypassing zones or controlling lights, the easy-to-use touch screen display makes it simple, and offers one-button access to both commercial and residential subscribers. Users can conduct a variety of everyday tasks with unprecedented ease.

For more information on the AlarmNet network, please contact our Customer Service Department at 1-888-799-1050.

 

Rapid Response Monitoring Special Services

While these are not actual monitoring services, Rapid Response Monitoring has developed a number of "value added" services which, when partnered with our monitoring options, offer Dealers and their customers a superior level of account support, access, and flexibility. In some cases, Rapid Response has invested both manpower and capital into the development and refinement of proprietary products our Dealers can find nowhere else in the industry. These offerings include:

RapidLink

A proprietary software developed by our Development team, this Rapid Response Monitoring product has been often imitated, never duplicated. RapidLink gives Dealers the ability to maintain their Account Database on their own PC (and the ability to read or change that database from the road with peripheral PC based devices). Some of the key RapidLink features include:

        • Ability to view current account information
        • Ability to update account information
        • View snapshots of all recent signal activity
        • Run a variety of reports
        • View messages sent by Rapid Response's Control Center Specialists
        • Synchronize accounts and activities with handheld devices

For more information on RapidLink, please contact our Dealer Support Services Department at 1-888-799-1050.

 

RapidWeb

RapidWeb is another Rapid Response Monitoring exclusive. This powerful tool allows Dealers to manage active accounts through the web browser of a hand-held or mobile device. Invaluable as an "on the road" tool for Dealers and their installers, RapidWeb has far-reaching applications, even allowing a Dealer to review current account activity on location with their subscribers to resolve issues! With RapidWeb, Dealers can:

        • View current account information
        • Update account information
        • View account history in "real time"
        • Offer subscribers access to their own accounts to view current information and/or history.

More information is available on RapidWeb through our Dealer Support Services Department, at 1-888-799-1050

 

Reports

Rapid Response Monitoring supplies (on request) a number of reports for Dealers use and/or for their customers. These include open/close reports, verification reports, and code cards.

Open/Close Reports are periodically mailed, the frequency depending upon whether the Dealer chooses to have the reports mailed, faxed or sent via e-mail. Our Dealer Support Services Department can send reports direct to the Dealer or to the subscriber. The following is a sample of an Open/Close Report:

For more information on open/close reports, please contact our Customer Service Department at 1-888-799-1050.

Verification Reports may be sent to subscribers to allow them to verify their account information and provide a copy of this information for the customer's file. They are printed on a pressure-sensitive double-form, so that the customer may keep a copy and return the duplicate copy to Rapid Response Monitoring. The following is a sample of the verification reports sent by our Dealer Support Services Department:

Code cards may also be sent to subscribers. They can be sent with or without a verification report. The following is a sample code card:

For more information on verification reports, code cards or any other report you may be interested in, please contact our Dealer Support Service Department at 1-888-799-1050.

 

VPN Access

In conjunction with Blue Ridge Networks, Rapid Response Monitoring is pleased to be able to offer VPN (Virtual Private Network) connections to its Dealers. This VPN is a secure point-to-point connection which is established between the Dealer's computer and our Rapid Response Monitoring control center computers, and allows the Dealer to:

        • View current account information
        • Update account information
        • view history on accounts in real-time

Rapid Response takes the quality and security of its information services- and our Dealers account information- very seriously. We track the issuance of the computer software and hardware used to establish this VPN connection to assure the safety of the information network. Blue Ridge Networks unique product- and impressive credentials- offer our Dealers performance and peace of mind in managing their accounts.

For more information on VPN Access, please contact our Dealer Support Service Department at 1-888-799-1050.

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