Customer
Service
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Rapid
Response Monitoring has dedicated Dealer Support Service
staff available 24 hours a day, seven days a week to
answer any questions you may have. This team of highly
trained Rapid personnel are directly responsible for
the entire interface with the Dealers, setting up accounts
to the Dealer's individual preferences. Our Dealer Support
Service Reps perform all of the following:
- Answer
your questions on the company services and products
available.
- Perform
data input in a highly accurate & timely fashion,
provided by Dealers and customers via fax, e-mail
or mail.
- Run,
set up, and maintain periodic dealer & customer
reports, including verifications, open/close, activity,
etc.
- Assist
with account transfers, including data entry of
new account information.
- Thoroughly
process dealer or customer requests & complaints;
gather all relevant information and follow up with
the dealer.
-
Proofread faxes, original contracts & changes, which
are then signed and returned to the dealer.
- Set
up our new Dealers, guiding them through paper work,
providing phone lines/receiver numbers/account numbers,
and setting up passcodes.
- Set
up, update and maintain dealer defaults.
- On
a daily basis, check-in and/or follow up with Dealers.
- Aid
with technical troubleshooting, including checking
raw data, verifying receiver phone number/account
numbers, formats, ITI programming.
- Quickly
resolve difficulties, questions, or inquiries of
dealers and customers.
- Fulfill
Dealer requests for Rapid Response supplied forms,
brochures, and media.
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