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| 1)How
is a duress code different from a passcode? |
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There
is a subtle difference between a duress code and
a passcode. A passcode is used to cancel
an alarm, access information on an account and
make temporary changes. A duress code
is used under a stressful situation. For example,
if a business owner is being held up and is asked
for his passcode to cancel his alarm with the
central station, he could give the duress code.
The Control Center Specialist would recognize
that there was a duress situation, hang up and
promptly dispatch the authorities. A duress code
allows a criminal to think the police are not
coming; when in fact, they will be en route.
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| 2)
How many
passcodes can I have listed for my account?
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We
do not limit the number of passcodes. In fact,
we encourage the use of individualized passcodes
for your clients. Our only stipulation is that
the passcode be less than 12 characters. We try
to warn our Dealers against using common words
as passcodes. Rapid Response strongly suggests
Subscribers use an alphanumeric passcode, more
namely the birth date and initials of the individual.
This eliminates many duplicate entries, as this
combination of letters and numerals creates a
unique string that is easy for the Subscriber
to remember, and is more difficult for someone
to guess. We suggest not using dates because there
are too many to give these passcodes, as well
as they can often be easy to guess if they are
for known events- anniversaries, birthdates, etc.
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| 3)
Can I enter a beeper number on the call list? |
Yes.
Just list the number as you would any other
number
on the call list. Just use the phone codes that
are listed under the "Authorized Individuals" section
on the monitoring agreement. Specifically, for
an alpha-pager, and for a digital pager. |
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| 4)
I have a customer in a rural area -- Where do I
list special directions for the police? |
| You
can list special directions or instructions on the
Monitoring Agreement in the "Alarm Condition Response
Options" field. |
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5)
When Rapid Response Monitoring notifies on an alarm,
my Subscriber wants them to speak to the RP only
-- How do I make this notation? |
| Simply
make the notations on the call list on the Monitoring
Agreement to that effect. |
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6)
I want to put a new subscriber on-line right away.
What can I do until Rapid Response Monitoring receives
the written contract? |
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Rapid
Response Monitoring requires a valid contract
in writing for all active accounts. It is acceptible
to fax over a copy of a contract, contract changes
or amendments so long as an actual contract follows
via mail. Additionally, if we do not have the
hard copy on file, we can neither confirm nor
dispute any discrepancies that may occur.
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| 7)
How do I fit all of the contact ID conditions on
the Subscriber Monitoring Agreement Form? |
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Our
receivers and automation software are programmed
according to the Contact ID Event Codes. This
means that you do not need to list the individual
event codes, since the Monitoring Center will
receive the plain English translation of the event
code. You just need to list that "Zone 1"
is the 'Front Door;' automation will translate
the burglary, low battery, trouble, etc., with
a zone description of 'Front Door.' This eliminates
worry on your part, since the Operator does not
have to decide if a condition requires a dispatch
or not.
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| 8)
How do I complete the Subscriber Monitoring Agreement? |
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Dealers
can call the Data Entry Department or the Dealer
Suppor Service Department and a representative
will be able to offer a "walk through"
the Agreement. A Representative can also fax or
email instructional documents to new Dealers or
new members of Dealers' staff.
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