facilities & security

Rapid Response's facilities feature mirrored capabilities with multi-redundant systems at all levels.

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facilities & security

Rapid Response's monitoring centers are engineered to provide reclaimable, consistent, and unsurpassed service.

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facilities & security

Rapid Response has harnessed advanced technology to the fullest extent to provide next generation monitoring services today.

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Redundancy

West

East

Rapid Response Monitoring has created the industry’s preeminent monitoring service with mirrored reliability on both coasts: Syracuse, NY, a 75,000 sq. ft. headquarters facility and in Corona, CA, a 21,500 sq. ft. full-load capable monitoring center. By offering tomorrow’s generation of monitoring technology today, Rapid is a quantum leap ahead of other security monitoring providers. Every aspect of our technology, infrastructure and operations is multi-redundant to work faultlessly and assure error-free, uninterrupted service.

Redundant Power Systems

West

East

Rapid East features four digitally controlled Caterpillar diesel generators. Two supply 1.2 megawatts of secure standby power supported by independent 1,200-gallon fuel tanks and an additional two provide a supplemental 1.6 megawatts of secure standby power supported by independent 3,100-gallon fuel tanks. Additionally, four Liebert 150kVA Uninterrupted Power Supply units wired into dual-buss configurations provide unfailing power.

Rapid West features dual digitally controlled Caterpillar diesel generators, supported by independent 1,400-gallon fuel tanks which supply 900 kilowatts of secure standby power. Additionally, two APC 100kVA Uninterrupted Power Supply units wired into a dual-buss configuration guarantee continuous power.

Network Security

West

East

Rapid Response’s advanced network security systems at both facilities include dual Palo Alto Networks® and Barracuda NetworksTM next generation firewalls installed in High-Availability (HA) Pair. Redundant Blue Ridge NetworksTM crypto-servers create a VPN “cryptographic tunnel” for external remote access, providing some of the most advanced encryption in the world.

Redundant Communications

West

East

 

COMPUTER NETWORK REDUNDANCY

Each Rapid Response facility has multi-layer alarm processing system redundancy built on a multi-gigabit fiber optic network communicating via Cisco 2950 or 3750 hubs, dual Cisco Catalyst 6509 or 6513 core switches and dual Cisco Nexus 9516 core switches. Each facility also has eight R820 Dell PowerEdge Servers plus eight Dell PowerEdge R720 servers with dual multi-gigabit network cards and power supplies for real-time RAID 10 lockstep mirroring.

 

MULTI-PROTOCOL LABEL SWITCHING (MPLS)

Dual redundant Multiprotocol Label Switching (MPLS) from two independent network providers with diverse routed dedicated private SONET Rings create a real-time 24/7 link between facilities; high-level security and multi-level carrier redundancies ensure continuous uptime and incredible speeds.

 

NETWORK CONNECTIVITY

Each Rapid Response facility utilizes four network providers to ensure the highest and most reliable network connectivity available. All are managed by redundant FatPipe 1800-V300 Standard MPVPN installed in High-Availability (HA) Pair dynamic load balancing appliances to ensure the highest level of reliability and fastest routing speeds.

 

ADVANCED TELECOMMUNICATIONS

Each Rapid Response facility is equipped with an Avaya Aura Communications Manager 6.3 Server with dual processors and redundant fiber optic links between carriers. Use of five national providers and three local providers at each facility creates unsurpassed redundancy. All communication providers utilize diverse routed dedicated private SONET Ring architecture with multiple entry points to each facility.

Multi-Level Security

West

East

Rapid Response facilities are protected 24/7 by analytic video surveillance and physical security officers, plus continuously updated facial recognition access technology and multi-agency approved fail safes. Custom designed to meet and exceed industry standards, Rapid Response facilities are approved by multiple licensing and certification agents including the United States Department of Defense, Factory Mutual (FM) and Underwriter’s Laboratory (UL) for UUFX, CRZH, CRZM, CV56 and system compliance with UL 1981.