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| 1)
When is RapidLink updated from the Central Station? |
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Account
updates, activity and dealer messages are queued
in real-time for download to RapidLink. You can
connect to the Central Station whenever you like
to download the new data. You can also configure
RapidLink to connect automatically at set time
intervals to update the database. With the automatic
connections, RapidLink will be kept up to date
throughout the day even when you are away from
the office.
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| 2)
How much account activity can RapidLink store? |
| RapidLink can store years
of account activity. The only limitation is the
amount of disk space you have available. |
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| 3)
How can I tell if someone at the Central Station
has made a change to one of my accounts? |
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The
Events screen in RapidLink gives a complete summary
of account activity, including account updates.
The account updates will be highlighted so that
you can see the old and new data side by side,
this way you can see exactly what data was altered,
deleted and added.
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| 4)
Can I make data changes myself with RapidLink? |
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Yes,
you can edit your existing account data and enter
new accounts. After editing your data, simply
upload it to the Central Station. The changes
are audited by the Central Station automation
system and your dealer support representative
can perform checks to verify the data has been
properly modified
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| 5)
What types of reports can I run with RapidLink? |
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There are
numerous types of reports that can be created with RapidLink.
Reports such as Open/Close, Activity Summary, Daily,
Mailer, Exception, No Activity, Excessive Activity and
Response Time are only a few of the reports available.
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| 6)
What operating systems is RapidLink compatible with? |
| RapidLink is designed for Windows
2000 and Windows XP. |
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| 7)
Can I install RapidLink on a network for access by multiple
computers? |
| Yes. RapidLink can access a
shared network drive; all copies of RapidLink on the network
will therefore share the same database. |
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| 8)
Can I control employees' access to data stored
within
RapidLink? |
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Yes you
can. You can configure your own security administration
within RapidLink. Many options such as printing, viewing
different fields of data, messages, and running reports
can be enabled or disabled depending on login.
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| 9)
Can RapidLink synchronize with any hand-held devices? |
| Yes. RapidLink
can export data to Pocket PC and Palm OS devices. |
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10)
What is the difference between RapidLink and
RapidWeb? |
RapidLink is a Microsoft Windows application that is installed
on your personal computer, laptop or computer
network. A dealer s account database is
downloaded from the Central Station and stored
locally on their computer. Account lookups and
report generation can accomplished quickly and
efficiently since you are working with a local
copy of your data. RapidLink also allows for
account updates and data entry. Your account
modifications can then be synchronized with the
Central Station.
RapidWeb is an Internet based site that allows dealers access
to their account database. Data access is accomplished
through any device supporting a web browser. Account
data can be viewed and edited wherever you have
access to the Internet. Data and reports are displayed
in real-time from the Central Station and always
up to date. RapidWeb also allows a dealer to permit
their customers to access their own account information. |
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