Answering Service

With your own private, toll-free number, Rapid Response Monitoring Dealers are always connected to their office and their customers. Rapid Response's Automated Call Distribution (ACD) and specialized team of Answering Service Specialists allows customized handling of calls.

Call routing can be determined by an unlimited number of variables, including real-time screen pops based on customer ANI, assuring that customers receive the fastest and most efficient service possible. Rapid Response has also developed its own proprietary answering service software, specifically targeted to fill the specialized needs of the security dealer.

Rapid Response's unique software is completely integrated with alpha-paging, auto-faxing, and our exclusive RapidLink and Palm OS applications, so Dealers are always in touch. The entire Electronic Answering Service staff is comprised of seasoned Control Center Specialists who are experienced in the security industry and uniquely qualified to give Dealers and their customers the world class service they deserve.