About the Industry

About the Industry

The Electronic Security Industry is comprised of a wide range of production and service industries. Main components of the industry are equipment manufacturers; system dealers, service providers, and installers; central monitoring centers; telecommunications providers; industry associations; standards compliance organizations and trade publications. The industry works in close cooperation with government agencies and emergency personnel.

As technologies have become more sophisticated, electronic security products have increased in complexity and broadened in their application to various markets including burglary and intrusion, fire, medical and personal emergency response, video, GPS, access control and remote facility and personnel management. Major corporations like Honeywell, General Electric, Bosch and many others produce quality products for the industry including alarm systems, cameras, receiving and recording devices, telecommunications devices, and others. Many smaller companies like AES Intellinet, which is a pioneer in mesh-networking, produce innovative products and services that continue to change the landscape of the industry.

The sophistication and complexity of monitoring technologies and telecommunication systems, as well as more stringent standards and regulatory procedures, have made central monitoring stations, offering wholesale monitoring services over wide geographic regions, an economic necessity for many alarm system companies. Able to provide a wide array of products and services, central monitoring stations like Rapid Response Monitoring dedicate their efforts exclusively to alarm system monitoring.

The industry is served by national and state associations that provide coordination, education, government relations, networking and other activities. Trade publications like SDM, Security Systems News, Security Dealer & Integrator, Security Sales & Integration and others provide both print and online coverage of industry trends, opinions, and events.

Over the past thirty years, the Electronic Security Industry has experienced steady growth as technologies like video and GPS, as well as mobile device technologies, have been introduced and improved. New markets have also evolved, for example, Home Management and Personal Emergency Response Systems (PERS), which will increasingly meet the needs of aging Baby Boomers numbering over 70 million. Both residential and commercial demand is strong.

About Rapid Response

Rapid Response Monitoring is an electronic security monitoring service provider with monitoring centers located in Corona, CA (Rapid Response West) and in Syracuse, NY at its headquarters facility (Rapid Response East). The company monitors security, fire, medical, personal emergency, supervisory, environmental and other systems in homes, businesses and institutions nationwide and internationally.

Founded in 1992, Rapid was developed as a premier service for security alarm installers who demand for their customers the very finest monitoring technologies and the most highly qualified and extensively trained customer service and support personnel. It is now the preeminent provider of custom mobile services for both installers and their customers.

Rapid’s state-of-the-art facilities are custom designed and maintained to exceed all industry-monitoring standards; they are certified by Underwriters Laboratories and Factory Mutual, among other certifying agencies. Rapid Response’s work areas and on-site training center have been cited as the best in the business and received the Society for Human Resource Management Employer of Distinction Award for Best Work Environment.  The Company was named Central Station of the Year 2016 by The Monitoring Association.

Rapid was also recently nominated by the Syracuse CenterState CEO as an Economic Champion for their expansion and development of new local jobs. The company is presently expanding: the Syracuse facility is being increased in size from 40,000 to 75,000 square feet with an emphasis on employee facilities and added workstations and office space. First operational in 2014, the Corona facility is a full-load monitoring center mirroring the capabilities and workplace features of Rapid Response East and is currently being expanded to 35,000 square feet.

Rapid Response is committed to continued investment in its people, technology and programs, all of which it considers essential to meet its original objective: to serve the safety and welfare of families and employees and to support the growth and success of the businesses that have come to expect the very finest service and products in the industry.

Rapid Response East and Rapid Response West

Rapid Response Monitoring Centers are located to serve the western and eastern regions of the country. Headquarters is located at Rapid Response East.

While the two facilities widen the scope of our activities and provide a greater convenience for our clients, their principle purpose is to implement redundancies in our security, network, processing and communications systems to ensure continued coverage in the face of unforeseen circumstances. Unlike those of most of our competitors, each of the two monitoring centers has quadruplicated redundancies and is capable of handling a full load of our signal processing activities should either experience catastrophic failure.

About Our Communities



400 West Division Street
Syracuse, New York  13204

Community Profile

Rapid Response East is located in Central New York, an area rich in cultural history, educational opportunity, natural beauty and a diverse population. Once a manufacturing epicenter, the area now capitalizes on its history as a transportation and communications hub to develop its economy in ‘green’ technologies, service, health service and medical products, manufacturing, education, entertainment, tourism and public service industries.

Central New York is within a few hours drive to major cities like New York City, Boston, Montreal, and Washington. Its Regional Transportation Center is connected by rail and bus, and Hancock International Airport is served by major airline carriers.

Syracuse University, Lemoyne College, Onondaga Community College; the State University of New York (SUNY) located in Oswego, Syracuse (State College of Environmental Science and Forestry at Syracuse University), Cortland, Utica, and Morrisville provide educational opportunities that are an influential part of life in CNY.

The area affords its residents and visitors a wide choice in outdoor, cultural and athletic activities. Parks abound in the area offering campsites, hiking trails (including the Finger Lakes and North Country Trails), picnic pavilions, boat and canoe/kayak launches, beaches and pools, popular birding sites, horseback riding and athletic facilities. The 30-mile Old Erie Canal Park cuts through the area. The Montezuma National Wildlife Refuge, the Catskill Mountains State Park, and the Adirondack State Park–the largest public park in the nation are all within 70 miles. The Great Lakes and the Finger Lakes are both nearby, and world-class salmon and bass fishing draw fishing tournaments and competitors annually.

Central New Yorkers enjoy a four-season climate. Temperatures ranging from the 90’s in summer to well below freezing in winter are typical. Precipitation is typical for a temperate climate, but due to the influence of the nearby Great Lakes, CNY often receives high snowfall amounts in January & February. Ice-skating, snowshoeing, alpine and cross-country skiing and winter festivals are popular winter activities.

Scottish, Greek, German, Ukrainian, Latin, Middle Eastern & African festivals, as well as nationally recognized Jazz, Blues, and Classical Festivals, highlight the entire year. Excellent restaurants, the Finger Lakes wineries, Farmers’ Markets and the long tradition of regional and micro-breweries make CNY a welcoming place.

Syracuse was recently named the Number One city in America for safe refuge from natural disasters and was also named as one of the most affordable cities in the country.

In short, CNY is a wonderful place to work and live.



Suite 300
400 E. Rincon Street
Corona, CA 92877

Community Profile

Corona, sometimes called Circle City because Grand Boulevard is a three mile circular street that in the early 1900’s was used for international races, was founded in 1886, and, for most of the early years, was primarily agricultural with citrus and other farming in the area. Today the city, which has a population of just under 160,000, is sometimes called the Gateway to the Inland Empire, which is made up of Riverside and San Bernardino counties and are some of the largest counties in the US. From Corona, you can drive to the Pacific ocean or to the mountains and be snow or water skiing in about an hour each way.

The City of Corona is located approximately 45 miles southeast of Los Angeles in western Riverside County. The City limits encompass 39.2 square miles. As of the 2010 census, the city had a population of 152,374, up from 124,966 at the 2000 census, and, as of 2012, is estimated at 158,391. A city whose heritage spans more than a century, Corona has emerged as an ethnically diverse community, where a significant percentage of the population is made up of young, well educated families.

The Corona community boasts many amenities that provide a first-rate quality of life for residents. The City has more than 394 acres of parks, with sports fields, basketball courts, playgrounds, tennis courts, two skateparks and an outdoor pool.

Public Safety efforts by the Corona Police Department and Corona Fire Department have resulted in decreasing crime rates, quick response times and a superior paramedic program.

The Corona Public Library and the Fender Museum of Music and the Arts provide cultural and educational programming, and the Senior Center is a hub of activity with programs, workshops and social gatherings.

The City also operates a recreational airport.

Corona’s industrial base has played an important role in the growth of the city and its employee base. Corona’s economy is strong and getting stronger! There are more than 42,000 jobs within the city of Corona and there is a workforce of more than 82,000. Our retail and commercial areas are expanding and office development is booming.

In the words of Rapid Response Vice-President of Technology and Innovation, Morgan Hertel,

I personally have lived and raised my children in the Corona area for the last 30 years. Some of my kids went through the Corona School system, and I have had two separate businesses in the City of Corona, so I can say with experience that it’s a good area in which to work and live and to have a family.