Generated by Rank Math SEO, this is an llms.txt file designed to help LLMs better understand and index this website.

# Rapid Response Monitoring Services: Rapid Response Monitoring is a Professional Monitoring service provider, delivering human compassion and judgment to safety, security, and smart technology at scale. Whether you’re big or small, are just-launched or generations-deep, you deserve a partner with the experience, commitment, and infrastructure to advance your business goals. Two types of facilities, one set of high standards. Your Professional Monitoring services are provided by two multi-redundant, hardened Command Centers and one secure Hosted Customer Care Center, all staffed 24/7/365. No provider invests more in the infrastructure that serves you and your customers. Contact us today for more information!

## Sitemaps
[XML Sitemap](https://www.rrms.com/sitemap_index.xml): Includes all crawlable and indexable pages.

## Posts
- [The SOAR Framework: How to Create Content People Actually Notice](https://www.rrms.com/blog/the-soar-framework-how-to-create-content-people-actually-notice/): When you’re running a business, photo and video content may be the last thing on your mind. These days, content is a key factor in promoting your business.
- [How Monitoring Centers Can Actively Deter Intruders](https://www.rrms.com/blog/how-monitoring-centers-can-actively-deter-intruders/): Mark Hillenburg, Vice President of Industry Relations, DMP, describes how monitoring centers are evolving from passive responders to active deterrents against crime, with advanced video analytics and 2-way audio to hasten response. At Rapid Response Monitoring, we know that delivering exceptional security starts with strong partnerships. We’re proud to work alongside DMP, combining our monitoring expertise with their innovative technology. Together, we’re able to provide Dealers and end users with dependable, forward-thinking solutions that elevate performance, reliability, and peace of mind.
- [The Hidden Cost of False Alarms](https://www.rrms.com/blog/the-hidden-cost-of-false-alarms/): Randy Arendell is Partner Success Director at CHeKT, guiding dealer engagement and partner growth. In this guest expert blog, Randy breaks down the financial toll of false alarms, why traditional systems falter, and how AI-driven verification is revolutionizing security detection, response, and trust.
- [The Ethical Use of AI in Security, Part 1](https://www.rrms.com/blog/the-ethical-use-of-ai-in-security-part-1/): We are at the outside edge of where AI can take us in the security industry, both good and bad. Here's how you can navigate the situation.
- [Trade Show Success: 7 Proven Tips to Reach Your Goals and Build Meaningful Connections](https://www.rrms.com/blog/navigating-the-trade-show-floor/): Christopher Denniston, Director of Marketing & Contract Development, shares his top tips for building connections, making the most of your time, and reaching your goals on the trade show floor.
- [7 Actions Alarm Companies Can Take to Increase Their Value](https://www.rrms.com/blog/7-actions-alarm-companies-can-take-to-increase-their-value/): Consider us your partner in success. Whether you're looking to expand or downsize, our team is here to support you every step of the journey. Our team of industry experts can help you make connections to ensure your success. The following article, from Jim Wooster Jr. of Alarm Financial Services (AFS), offers critical insights to prepare your business for a sale. – Jonathan Sherrell, Director of Sales 
- [The Ultimate Guide to Burglary Alarm Sensors Part I](https://www.rrms.com/blog/the-ultimate-guide-to-burglary-alarm-sensors/): Security technology has evolved significantly, giving homeowners peace of mind through advanced, integrated systems. Understanding how these systems function—and why they’re vital to your safety—is essential. 
- [The Lower 900 MHz Band Is At Risk](https://www.rrms.com/blog/the-lower-900-mhz-band-is-at-risk/): NextNav’s request to reallocate portions of the lower 900 MHz Band poses a significant threat to all Part 15 devices and the integrity of our entire industry. The interference this would create could disrupt critical signals, rendering the networks, products, and services we depend on unreliable and inconsistent.
- [7 Key Factors in Acquiring a Security Alarm Company](https://www.rrms.com/blog/7-key-factors-in-acquiring-a-security-alarm-company/): Whether you're looking to expand or downsize, consider us your partner in success. Our team of industry experts are here to support you with valuable resources and connections. We're happy to present the following article from Jim Wooster Jr. of Alarm Financial Services (AFS). Jim shares his industry expertise,  offering critical insights that can help prepare your business for an acquisition.
- [Lead Customers Forward: Ditch POTS](https://www.rrms.com/blog/lead-customers-forward-ditch-pots/): In a world driven by change, relying on outdated technology is dangerous. Plain Old Telephone Service (POTS) is an alarm communication method that’s phasing out, and it poses a significant risk to Dealers and customers alike.
- [From Pulses to Bytes: The Evolution of Alarm Communication | Part 3](https://www.rrms.com/blog/from-pulses-to-bytes-the-evolution-of-alarm-communication-part-3/): In this third and final installment of From Pulses to Bytes, Darren Frick, Sr. Systems Engineer on #TeamRapid, explores the future of alarm communication.
- [Rapid Response Monitoring and KEYTH Security partner with Ubiety Technologies to Revolutionize Monitored Security Services with Launch of Ubiety Halo](https://www.rrms.com/blog/rapid-response-monitoring-and-keyth-security-partner-with-ubiety-technologies-to-revolutionize-monitored-security-services-with-launch-of-ubiety-halo/): We have partnered with Ubiety Technologies and KEYTH™ Security to become the first to launch the world’s first downloadable solution for Insights, Security, and Smart Home integration. 
- [6 Tips To Make A Good Impression On Your Next Interview](https://www.rrms.com/blog/6-tips-to-make-a-good-impression-on-your-next-interview/): Virtual interviews are more common than ever, but they can pose a unique set of challenges. Despite the drawbacks of connecting digitally, it’s crucial to present yourself in the best light to be successful. Here are a few tips from our Recruitment Team to help you ace your next virtual interview.
- [From Pulses to Bytes: The Evolution of Alarm Communication | Part 2](https://www.rrms.com/blog/from-pulses-to-bytes-the-evolution-of-alarm-communication-part-2/): In part 2 of the From Pulses to Bytes series, Darren Frick, Sr. Systems Engineer on #TeamRapid, shifts his focus to the technologies that held the spotlight from the 1960s to the 2000s. These include Dual-Tone Multi-Frequency (DTMF), Contact ID, SIA, and VoIP, all of which paved the way for automation and reliability.
- [The Importance Of Licensing In The Security Industry](https://www.rrms.com/blog/the-importance-of-licensing-in-the-security-industry/): Whether you've been in the business for decades or are just starting out, it's essential to foster a reputation of credibility that customers can depend on. Part of that commitment involves holding the proper licenses to sell, install, maintain, and service alarm systems. The process to obtain a license varies from state to state.  
- [Keeping Your Home Safe 101: Essential Tips for Holiday Preparedness](https://www.rrms.com/blog/keeping-your-home-safe-essential-tips-for-holiday-preparedness/): A robust security system is your home’s best protection. A simple yet often overlooked step is to always arm the security system, putting it in 'Away' mode when you’re out. This can significantly protect against intruders.  
- [Navigating The Trade Show Floor: 6 Tips For Achieving Goals & Making Connections](https://www.rrms.com/blog/navigating-the-trade-show-floor-6-tips-for-achieving-goals-making-connections/): Christopher Denniston, Director of Marketing & Contract Development, shares his expert advice on networking, maximizing time, and achieving goals on the trade show floor.
- [We’ve Partnered With 3Si To Revolutionize Crime Response](https://www.rrms.com/blog/weve-partnered-with-3si-to-revolutionize-crime-response/): The following article is an excerpt from a 3Si press release announcing their strategic partnership with Rapid Response Monitoring.
- [Safeguard Your Data: 6 Tips To Reduce Risks](https://www.rrms.com/blog/safeguard-your-data-6-tips-to-reduce-risks/): A multi-faceted strategy, involving digital and physical protections, creates a barrier between your business and a data breach. To ensure your customer data always remains safe, it’s important that you and those you partner with employ a robust data protection strategy. Here are a few tips to safeguard your data.
- [Why A Logo Is Important And How It Shapes Brand Perception](https://www.rrms.com/blog/why-a-logo-is-important-and-how-it-shapes-brand-perception/): For better or worse, your logo's design, color, and font have the power to influence customer perception. Take control over your company's brand identity with these easy-to-integrate tips from Eric Szantai, our Senior Designer and Brand Coordinator.
- [Cash May Be King, But Data Is Golden In The Security World](https://www.rrms.com/blog/cash-may-be-king-but-data-is-golden-in-the-security-world/): The following is an excerpt from the Monitoring Matters column featured in Security Sales & Integration magazine. Our Vice President of Technology and Innovation, Morgan Hertel, is a regular contributor and authored the article below. 
- [Meet Our Sales Team](https://www.rrms.com/blog/meet-our-sales-team/): Our Sales Team is committed to providing comprehensive support in navigating the intricacies of the monitoring industry, offering personalized demos, invaluable collaboration, and expert advice.
- [Why “Create It And Leave It” Websites Fail](https://www.rrms.com/blog/why-create-it-and-leave-it-websites-fail/): Your website is one of the most important marketing tools you have in your toolbox. Within a few seconds, it should describe the tone, practices, and culture of your business. Performance, security, and credibility are put at risk if your website is not kept up to date. If you're taking the approach of "create it and leave it", your visitors will notice.
- [Expanding Business Offerings With mPERS & PERS](https://www.rrms.com/blog/expanding-business-offerings-with-mpers-pers/): Are you looking to expand your business offerings and reach a wider audience? Providing mPERS and PERS services could be a great way to achieve this. However, it’s important to have the right resources, knowledge, and team to make it work.
- [Boosting Customer Loyalty On Social Media With High-Value Content (Exploring Tactics From Global Leaders in Technology)](https://www.rrms.com/blog/boosting-customer-loyalty-on-social-media-with-high-value-content-exploring-tactics-from-global-leaders-in-technology/): User behavior is constantly evolving, which means your social strategy should be too. This article explores creative tactics used by top technology companies to build brand loyalty and expand reach with high-value social media content.
- [How to Talk to your Customers About AVS-01](https://www.rrms.com/blog/how-to-talk-to-your-customers-about-avs-01/): So, your Monitoring Center adopted AVS-01…now what? This new national standard presents a unique opportunity for alarm companies to strengthen customer relationships and build trust. Meanwhile, there is an opportunity to provide additional services and increase revenue. Now is the time to leverage your early-adoption status to gain a competitive advantage.
- [Alarm Industry Innovation Needed Now More Than Ever](https://www.rrms.com/blog/alarm-industry-innovation-needed-now-more-than-ever/): The alarm industry is stuck in a time warp compared to some others across the technology landscape. It’s time to innovate.
- [Rapid Response Monitoring Announces Joseph Finney As Director Of Information Technology](https://www.rrms.com/blog/rapid-response-monitoring-announces-joseph-finney-as-director-of-information-technology/): Rapid Response Monitoring has announced Joseph Finney as Director of Information Technology. In his new role, Joseph will oversee the daily operations of the IT department, develop preventative maintenance plans for upgrading technology, and monitor performance metrics to reduce cyber security risks.
- [Rapid Response Is The First Third Party Monitoring Center To Obtain UL Listing For AVS-01](https://www.rrms.com/blog/rapid-response-is-the-first-third-party-monitoring-center-to-receive-ul-listing-for-avs-01/): SYRACUSE, NY, April 1, 2024 — Early adopters of the new TMA-AVS-01 Alarm Validation Scoring Standard, Rapid Response Monitoring Services, Inc. has earned the Underwriters Laboratories UL-CAVS listing, becoming the first third party monitoring center to both adopt the standard and receive the UL listing. 
- [Optimizing Your Security Business With CSaaS: A Guide To Hosted & Hybrid Monitoring](https://www.rrms.com/blog/optimizing-your-security-business-with-csaas-a-guide-to-hosted-hybrid-monitoring/): The security monitoring landscape is constantly changing as new technologies are born. Remaining ahead of the curve could involve a significant investment in time, money, and resources -- but it doesn't have to. Let's explore options to help your business thrive this year.  
- [Employee Morale: The Key to a Happy and Productive Workplace](https://www.rrms.com/blog/employee-morale-happy-productive-workplace/): Investing in high employee morale is key to maximizing business efforts and reputation. With a supportive work environment, gestures of appreciation, and various other employee-focused opportunities, employers can reduce turnover and improve overall job satisfaction.
- [The Real Cost of False Alarms](https://www.rrms.com/blog/the-real-cost-of-false-alarms/): In some recent studies, including ones by Parks Associates, false alarms are one of the most distressing and problematic events that can occur for a subscriber or security system user.
- [Common Fire Safety Hazards | A Comprehensive Guide to Fire Safety](https://www.rrms.com/blog/fire-safety-hazards/): Enhance your fire safety knowledge with this comprehensive guide. Learn about key fire hazards and the vital role of professional monitoring.
- [#DLRMarketingTips: 6 easy tips to amplify your brand story](https://www.rrms.com/blog/dlrmarketingtips-6-easy-tips-to-amplify-your-brand-story/): Upgrade your copywriting technique with these tips to help you stand out amongst the competition and strengthen the connection between you and your audiences.
- [From Alarms to Shutdowns: The Anatomy of Fire Alarm Systems](https://www.rrms.com/blog/from-alarms-to-shutdowns-the-anatomy-of-fire-alarm-systems/): Fire alarm systems have intricate mechanisms, each with specific roles in ensuring protection of life and property. In this blog, we shine a spotlight on those critical components and functions and share all about this fascinating technology and the role it plays in providing pivotal protection.
- [From Pulses to Bytes: The Evolution of Alarm Communication | Part 1](https://www.rrms.com/blog/from-pulses-to-bytes-the-beginnings-of-alarm-communication-part-1/): In part 1 of the From Pulses to Bytes series, Darren Frick, Sr. Systems Engineer on #TeamRapid, shares all about the roots of our industry, spotlighting legacy alarm communication methods and technological milestones that laid the foundation for what we have today.
- [AI, Deep Learning Could Revolutionize the Alarm Industry](https://www.rrms.com/blog/ai-deep-learning-could-revolutionize-the-alarm-industry/): There hasn’t been a lot of focused work to leverage the use of AI to modify real-time workflow based on information from disparate systems.
- [Commitment to In-Facility Monitoring [From Our President]](https://www.rrms.com/blog/commitment-to-in-facility-monitoring/): The Security Monitoring industry has always performed its critical mission within hardened multi-redundant facilities. Monitoring Specialists have always worked in dedicated facilities which prevented compromising situations. But now, at-home monitoring is permitted. In this letter to our Dealer Network, Jeffrey Atkins, President of Rapid Response Monitoring, voices his absolute support for In-Facility Monitoring as the only secure and reliable model.
- [Revolutionizing Public Safety: The Origins and Advantages of ASAP](https://www.rrms.com/blog/revolutionizing-public-safety-the-origins-and-advantages-of-asap-to-psap/): ASAP drastically optimizes communication during critical moments. Unlike traditional manual processes, ASAP automates data exchange and dispatches, improving response times and saving lives. Read all about the origins and future developments in this blog.
- [Adding Perspective on Today’s AI Abilities](https://www.rrms.com/blog/adding-perspective-on-todays-ai-abilities/): While current AI applications excel in object recognition, challenges persist in understanding intent during security incidents. Explore the potential of AI in transforming traditional security practices, emphasizing consistent, subscriber-focused responses.
- [In-Facility Monitoring – A Commitment to Quality and Reliability](https://www.rrms.com/blog/in-facility-monitoring/): Rapid Response has never contemplated an at-home monitoring model. There are three main factors that steered us in that direction: Reliability of power and internet connection, data security, and quality of customer service.
- [Announcement | Rapid Response + eero](https://www.rrms.com/blog/eero/): Our relationship with eero enables Dealers to offer their customers secure and reliable whole mesh Wi-Fi to enhance smart home security devices.
- [AVS-01: The New Monitoring Standard That Will Enhance Credibility of Burglary Alarms](https://www.rrms.com/blog/avs-01-affects-security-industry/): AVS-01 was designed to enhance professional monitoring services, communication to ECC/PSAPs and open opportunities for Security Dealers.
- [What Goes Into Creating and Approving Industry Standards? More Than You Think](https://www.rrms.com/blog/creating-monitoring-position-standards/): Since standards dictate how you do installations and where systems are monitored, it’s extremely important to understand how they come into being. TMA President and VP of Technology and Innovation at Rapid Response, Morgan Hertel, shares the behind-the-scenes process.
- [How CSaaS Can Help You Scale Your Business](https://www.rrms.com/blog/how-csaas-helps-to-scale/): Central Station as a Service (CSaaS) is rapidly opening opportunities for Security Dealers to scale, without the investment in technology. Learn how this business model can level up your company.
- [Opportunities for Professional Monitoring Beyond Security](https://www.rrms.com/blog/opportunities-for-professional-monitoring-beyond-security/): The professional monitoring industry has expanded beyond security, opening major opportunities to target new markets and diversify service offerings.
- [Video Monitoring Best Practices](https://www.rrms.com/blog/video-monitoring-best-practices/): An increasing number of jurisdictions are requiring video verification to respond to alarms. Read this step-by-step guide for Security Dealers to deploy it right.
- [The Value of Professional Monitoring](https://www.rrms.com/blog/professional-monitoring-value-monitoring/): Professional monitoring enhances the power of security systems. Learn how Security Dealers can push the value of 24/7 staff for real-time monitoring to grow their subscriber base.
- [6 Ways to Reduce False Alarms](https://www.rrms.com/blog/6-ways-to-reduce-false-alarms/): Though we may never eliminate false alarms — expertise, technology, engagement, communication, cooperation, and education are moving our industry forward. Learn what role you play in the ongoing efforts.
- [Evolving Technology & Costs: The New Paradigms in Monitoring](https://www.rrms.com/blog/paradigms-in-monitoring-service/): There will be several new “paradigms” emerging all of which will impact the costs of monitoring. As an industry, we need to consider them very carefully.
- [There’s More to PERS Than You Probably Think](https://www.rrms.com/blog/pers-and-medical-monitoring/): The market for personal emergency response monitoring is growing and so are the possibilities. Here’s a handful of use cases you may not have thought of.
- [Why Central Stations Must Adapt to These Changing Consumer Communications](https://www.rrms.com/blog/central-stations-and-consumer-communications/): Central stations and call centers need to be able to meet the demands of different standards to be able to serve their clients and end users universally and effectively.
- [Why Combining A/V & AI Might Finally Lower the False Alarm Rate](https://www.rrms.com/blog/ai-video-monitoring-false-alarm-rates/): Video and audio verification are helping to reduce calls for service, but more is needed to combat the human error of false alarms.
- [How Do Location Services Work?](https://www.rrms.com/blog/how-alarm-monitoring-location-services-work/): What exactly are location services and how do they work? Here’s how GPS, WiFi, cell towers and beacons work to pinpoint a location.

## Pages
- [Details](https://www.rrms.com/details/)
- [Alarm Stories](https://www.rrms.com/alarm-stories/)
- [Enter To Win A Yeti Cooler!](https://www.rrms.com/contest/)
- [Visit Our Facilities](https://www.rrms.com/visit/)
- [Triangulum AI®](https://www.rrms.com/triangulum-ai/)
- [AVS-01](https://www.rrms.com/avs-01/)
- [Granite](https://www.rrms.com/granite/)
- [Community](https://www.rrms.com/community/)
- [ISC West](https://www.rrms.com/iscwest/)
- [Military Spotlights](https://www.rrms.com/military-spotlights/)
- [Military Commitment](https://www.rrms.com/military-commitment/)
- [eero](https://www.rrms.com/eero/)
- [In-Facility Monitoring](https://www.rrms.com/in-facility-monitoring/)
- [Our History](https://www.rrms.com/company-history/)
- [Our History](https://www.rrms.com/our-history/)
- [Hybrid CSaaS Monitoring Partnership](https://www.rrms.com/hybrid-monitoring-partnership/)
- [Blog](https://www.rrms.com/blog/)
- [Hosted CSaaS Monitoring Partnership](https://www.rrms.com/hosted-monitoring-partnership/)
- [Central Station Sunsetting](https://www.rrms.com/sunsetting-your-monitoring-center/)
- [Technology & Innovation](https://www.rrms.com/technology-and-innovation/)
- [Customer Account Management](https://www.rrms.com/mysecurity-account-msa-pro/)
- [LifeSafety Monitoring Services℠](https://www.rrms.com/mpers-pers-panic-devices/)
- [Team Training](https://www.rrms.com/people-and-training/)
- [RapidLink Account Management](https://www.rrms.com/rapidlink/)
- [Commercial Fire Integrations](https://www.rrms.com/commercial-fire-integrations/)
- [RapidMobile Account Management](https://www.rrms.com/rapidmobile/)
- [Terms and Conditions](https://www.rrms.com/terms-conditions/)
- [IoT Device Monitoring](https://www.rrms.com/iot-device-monitoring/)
- [RapidWeb Account Management](https://www.rrms.com/rapid-web/)
- [RapidSMS Alarm Management](https://www.rrms.com/rapidsms/)
- [Emergency Line Monitoring](https://www.rrms.com/emergency-line-monitoring/)
- [Verizon Terms & Conditions](https://www.rrms.com/verizon-terms-conditions/)
- [Programming & Software Development](https://www.rrms.com/software-development-team/)
- [Current Partnerships](https://www.rrms.com/current-partnerships/)
- [SONITROL® Integration](https://www.rrms.com/sonitrol-monitoring/)
- [Data Entry Team](https://www.rrms.com/data-entry-services/)
- [Dedicated Dealer Support](https://www.rrms.com/dealer-support-services/)
- [Honeywell Dealer Program](https://www.rrms.com/honeywell/)
- [Answering Service](https://www.rrms.com/answering-service/)
- [Video Alarm Verification](https://www.rrms.com/video-monitoring/)
- [IoT Device Integrations](https://www.rrms.com/iot-device-integrations/)
- [GPS Monitoring](https://www.rrms.com/gps-monitoring/)
- [#DLRBusinessTools](https://www.rrms.com/dlrbusinesstools/)
- [Burglary Alarms & Intrusion](https://www.rrms.com/burglary-alarms-intrusion-system/)
- [COVID 19 Response](https://www.rrms.com/the-covid-19-corona-virus/)
- [Residential Fire & CO Alarms](https://www.rrms.com/residential-fire-co-monitoring/)
- [Pat Foote Memorial](https://www.rrms.com/pat-foote-memorial/)
- [Technical Support](https://www.rrms.com/technical-support/)
- [Sales & Marketing](https://www.rrms.com/sales-and-marketing/)
- [Account Migrations](https://www.rrms.com/account-transfer-team/)
- [Dealer Testimonials](https://www.rrms.com/testimonials/): Hearing from us isn’t enough to make an informed decision about your next monitoring partner. We believe that although we are passionate about all that we do, it is our Dealers’ passion about our service that truly tells the story. Learn about the decisions they made that changed the way they do business and what they value most in their relationship with Rapid Response Monitoring.
- [Elite Team Specialists](https://www.rrms.com/elite-team/)
- [Signal Management](https://www.rrms.com/signal-management-team/)
- [Strategic Partners](https://www.rrms.com/strategic-partners/)
- [Industry Innovators](https://www.rrms.com/industry-innovators/)
- [IoT & Smart Home Companies](https://www.rrms.com/iot-smart-home-companies/)
- [Medical & Life Safety Providers](https://www.rrms.com/medical-monitoring/)
- [Commercial Fire Integrators](https://www.rrms.com/commercial-fire-integrators/)
- [Enterprise System Integrators](https://www.rrms.com/enterprise-system-integrators/)
- [Licenses & Certifications](https://www.rrms.com/licenses-certifications/)
- [Monitoring Centers](https://www.rrms.com/monitoring-centers/)
- [Independent Alarm Dealers](https://www.rrms.com/independent-alarm-dealers/)
- [Dealer Login](https://www.rrms.com/dealer-login/)
- [Contact Us](https://www.rrms.com/contact-us/)
- [Careers](https://www.rrms.com/careers/): Careers
- [The Rapid Experience](https://www.rrms.com/the-rapid-experience/)
- [Our Customers](https://www.rrms.com/our-customers/)
- [Privacy Policy](https://www.rrms.com/privacy-policy/): Effective Date: June 19, 2026
- [Home](https://www.rrms.com/)

## Timeline
- [2024](https://www.rrms.com/timeline/2024/): - Rapid Response became the first third-party Monitoring Center to earn the UL-CAVS Listing for AVS-01.
- [2023](https://www.rrms.com/timeline/2023/): - TMA Monitoring Manager of the Year: Fiore Ayala
- [2022](https://www.rrms.com/timeline/2022/): - Rapid Response expands to Nevada with a 15,000 sq. ft. Customer Care Center located in Henderson, NV.
- [2021](https://www.rrms.com/timeline/2021/): - TMA Monitoring Manager of the Year: Jonathan Rainbow
- [2020](https://www.rrms.com/timeline/2020/): - Expansion/remodel completed in February 2020.
- [2018](https://www.rrms.com/timeline/2018/): - Thirty-plus integrations with services for personal security, lone worker protection, account and business management, home and access management and more.
- [2017](https://www.rrms.com/timeline/2017/): - In Rapid Response New York, a new Monitoring Center, Employee and Dealer Training Center, and New Training and Sales and Marketing office spaces opened.
- [2016](https://www.rrms.com/timeline/2016/): - Rapid Response awarded the 2016 Central Station of the Year Award by The Monitoring Association.
- [2015](https://www.rrms.com/timeline/2015/): - Rapid Response releases LifeSafety Monitoring® App for users to manage their individual accounts.
- [2014](https://www.rrms.com/timeline/2014/): - Rapid Response breaks ground for the expansion of Rapid Response New York from 40,000 sq. ft. to 75,000 sq. ft.
- [2013](https://www.rrms.com/timeline/2013/): - Rapid Response launches First Call Response, utilizing Natural Language Speech Technology by Nuance®.
- [2012](https://www.rrms.com/timeline/2012/): - Rapid Response releases RapidWeb3k Apps for Google Android™ and Apple® iOS®.
- [2011](https://www.rrms.com/timeline/2011/): - Rapid Response implements stages™ processing system by SGS.
- [2010](https://www.rrms.com/timeline/2010/): - Rapid Response hosts RRUG Generation Next.
- [2009](https://www.rrms.com/timeline/2009/): - Rapid Response launches its LifeSafety Monitoring division dedicated exclusively to Personal Emergency Response Systems (PERS).
- [2008](https://www.rrms.com/timeline/2008/): - Rapid Response awarded Best Practice Award in the category of Workplace Law and Work Environment by the Society for Human Resource Management (CNY).
- [2004](https://www.rrms.com/timeline/2004/): - New 40,000 sq. ft. Headquarters open in Central New York.
- [2000](https://www.rrms.com/timeline/2000/): - RapidWeb released. Online Dealer Access service in real-time. Allows immediate access to account information and affords Dealers mobile reporting capabilities.
- [1997](https://www.rrms.com/timeline/1997/): - Palm Application released. Mobile connectivity provides dealers access to their account database wherever they go.
- [1994](https://www.rrms.com/timeline/1994/): - RapidLink released. Proprietary Dealer Access software. Subsequent versions include support for mobile computing devices.
- [1992](https://www.rrms.com/timeline/1992/): - Russell R. MacDonnell, Chairman, and Jeffrey Atkins, President, founded Rapid Response Monitoring Services combining over fifty years of industry experience in the growth, management, and operation of alarm and security companies.

## Venues
- [JW Marriott Marco Island Beach Resort](https://www.rrms.com/venue/jw-marriott-marco-island-beach-resort/)
- [Papago Golf Club](https://www.rrms.com/venue/papago-golf-club/)
- [Wanaki Golf Course](https://www.rrms.com/venue/wanaki-golf-course/)
- [Steel Hands Brewing](https://www.rrms.com/venue/steel-hands-brewing/)
- [The Conrad Nashville](https://www.rrms.com/venue/the-conrad-nashville/)
- [Franklin Marriott Cool Springs](https://www.rrms.com/venue/franklin-marriott-cool-springs/)
- [Hilton Jackonville at Mayo Clinic](https://www.rrms.com/venue/hilton-jackonville-at-mayo-clinic/)
- [Island House Hotel – a DoubleTree by Hilton](https://www.rrms.com/venue/island-house-hotel-a-doubletree-by-hilton/)
- [Iron Horse Golf Club](https://www.rrms.com/venue/iron-horse-golf-club/)
- [Irving Convention Center At Las Colinas](https://www.rrms.com/venue/irving-convention-center-at-las-colinas/)
- [Hyatt Regency Santa Clara](https://www.rrms.com/venue/hyatt-regency-santa-clara/)
- [Holiday Inn Resort Lumina On Wrightsville Beach By IHG](https://www.rrms.com/venue/holiday-inn-resort-lumina-on-wrightsville-beach-by-ihg/)
- [Westfields Marriot](https://www.rrms.com/venue/westfields-marriot/)
- [Embassy Suites By Hilton Tucson Paloma Village](https://www.rrms.com/venue/embassy-suites-by-hilton-tucson-paloma-village/)
- [The Foundry Social](https://www.rrms.com/venue/the-foundry-social/)
- [Pechanga Resort & Casino](https://www.rrms.com/venue/pechanga-resort-casino/)
- [InterContinental](https://www.rrms.com/venue/intercontinental/)
- [Topgolf Atlanta](https://www.rrms.com/venue/topgolf-atlanta/)
- [Topgolf Columbus](https://www.rrms.com/venue/topgolf-columbus/)
- [JW Marriott L.A. LIVE](https://www.rrms.com/venue/jw-marriott-l-a-live/)
- [The Vue](https://www.rrms.com/venue/the-vue/)
- [Four Seasons Hotel Baltimore](https://www.rrms.com/venue/four-seasons-hotel-baltimore/)
- [Ernest N. Morial Convention Center](https://www.rrms.com/venue/ernest-n-morial-convention-center/)
- [The Embassy Suites by Hilton Phoenix-Scottsdale](https://www.rrms.com/venue/the-embassy-suites-by-hilton-phoenix-scottsdale/)
- [The Westin Chattanooga](https://www.rrms.com/venue/the-westin-chattanooga/)
- [Segra Park & Oak Hills Golf Course](https://www.rrms.com/venue/segra-park-oak-hills-golf-course/)
- [Grand Canyon University](https://www.rrms.com/venue/grand-canyon-university/)
- [Cobb Galleria Centre](https://www.rrms.com/venue/cobb-galleria-centre/)
- [Blackstone National Golf Course](https://www.rrms.com/venue/blackstone-national-golf-course/)
- [Renaissance Dallas at Plano Legacy West Hotel](https://www.rrms.com/venue/renaissance-dallas-at-plano-legacy-west-hotel/)
- [Benton Convention Center](https://www.rrms.com/venue/the-benton-convention-center/)
- [Hilton Garden Inn Hotel](https://www.rrms.com/venue/hilton-garden-inn-hotel/)
- [Governer’s Gun Club](https://www.rrms.com/venue/governers-gun-club/)
- [Hammock Beach Golf Resort & Spa](https://www.rrms.com/venue/hammock-beach-golf-resort-spa/)
- [Las Vegas, NV](https://www.rrms.com/venue/las-vegas-nv/)
- [JW Marriott Tampa](https://www.rrms.com/venue/jw-marriott-tampa/)
- [BFAAM Headquarters](https://www.rrms.com/venue/bfaam-headquarters/)
- [K1](https://www.rrms.com/venue/k1/)
- [South Shore Harbour](https://www.rrms.com/venue/south-shore-harbour/)
- [Galloping Hill Golf Course](https://www.rrms.com/venue/galloping-hill-golf-course/)
- [Topgolf Greenville](https://www.rrms.com/venue/topgolf-greenville/)
- [Embassy Suites Hoover](https://www.rrms.com/venue/embassy-suites-hoover/)
- [WeKoPa Resort](https://www.rrms.com/venue/wekopa-resort/)
- [Valley Forge Casino Resort](https://www.rrms.com/venue/valley-forge-casino-resort/)
- [Orange County Convention Center](https://www.rrms.com/venue/orange-county-convention-center/)
- [Beacon Hill Country Club](https://www.rrms.com/venue/beacon-hill-country-club/)
- [The Park Vista](https://www.rrms.com/venue/the-park-vista/)
- [Blissful Meadows Golf Club](https://www.rrms.com/venue/blissful-meadows-golf-club/)
- [Silverleaf Shotgun Sports](https://www.rrms.com/venue/silverleaf-shotgun-sports/)
- [Muse Center](https://www.rrms.com/venue/muse-center/)
- [Cobb Chamber of Commerce](https://www.rrms.com/venue/cobb-chamber-of-commerce/)
- [Turning Stone Resort Casino](https://www.rrms.com/venue/turning-stone-resort-casino/)
- [Holiday Inn Pewaukee](https://www.rrms.com/venue/holiday-inn-pewaukee/)
- [DeGidio’s Restaurant & Bar](https://www.rrms.com/venue/degidios-restaurant-bar/)
- [Fairways of Canton Golf Club](https://www.rrms.com/venue/fairways-of-canton-golf-club/)
- [Harrah’s Cherokee Casino Resort](https://www.rrms.com/venue/harrahs-cherokee-casino-resort/)
- [Terrace on The Park](https://www.rrms.com/venue/terrace-on-thepark/)
- [Mermaid Entertainment & Event Center](https://www.rrms.com/venue/mermaid-entertainment-event-center/)
- [Rosen Plaza](https://www.rrms.com/venue/rosen-plaza/)
- [Holiday Inn](https://www.rrms.com/venue/holiday-inn/)
- [Las Vegas Convention Center, South Hall](https://www.rrms.com/venue/las-vegas-nv/)
- [The Fairmont San Francisco Hotel](https://www.rrms.com/venue/the-fairmont-san-francisco-hotel/)
- [Paris Caterers](https://www.rrms.com/venue/paris-caterers/)
- [The El Cortez Hotel & Casino](https://www.rrms.com/venue/the-el-cortez-hotel-casino/)
- [Holiday Inn Independence](https://www.rrms.com/venue/holiday-inn-independence/)
- [Embassy Suites Hover](https://www.rrms.com/venue/embassy-suites-hover/)
- [The Verve Hotel Boston Natick](https://www.rrms.com/venue/the-verve-hotel-boston-natick/)
- [The Preserve at Verdae Golf Course](https://www.rrms.com/venue/the-preserve-at-verdae-golf-course/)
- [Lawrence Country Club](https://www.rrms.com/venue/lawrence-country-club/)
- [Embassy Suites San Marcos](https://www.rrms.com/venue/embassy-suites-san-marcos/)
- [Embassy Suites by Hilton Nashville South Cool Springs](https://www.rrms.com/venue/embassy-suites-by-hilton-nashville-south-cool-springs/)
- [Bella Vista Country Club](https://www.rrms.com/venue/bella-vista-country-club/)
- [DoubleTree by Hilton](https://www.rrms.com/venue/doubletree-by-hilton/)
- [Hilton Hotel – Jackson, MS](https://www.rrms.com/venue/hilton-hotel-jackson-ms/)
- [DCU Center](https://www.rrms.com/venue/dcu-center/)
- [Holiday Inn Williamsport](https://www.rrms.com/venue/holiday-inn-williamsport/)
- [Kettle Moraine Golf Club](https://www.rrms.com/venue/kettle-moraine-golf-club/)
- [Cragun’s Legacy Courses](https://www.rrms.com/venue/craguns-legacy-courses/)
- [Shining Rock Golf Club](https://www.rrms.com/venue/shining-rocks-golf-club/)
- [Lyman Orchards](https://www.rrms.com/venue/lyman-orchards/)
- [Lake Country DockHounds Stadium](https://www.rrms.com/venue/lake-country-dockhounds-stadium/)
- [Buffalo RiverWorks](https://www.rrms.com/venue/buffalo-riverworks/)
- [The Pontchartrain Center](https://www.rrms.com/venue/the-pontchartrain-center/)
- [Union City](https://www.rrms.com/venue/union-city/)
- [Hilton at Palm Springs](https://www.rrms.com/venue/hilton-at-palm-springs/)
- [Bermuda Run](https://www.rrms.com/venue/bermuda-run/)
- [Natchitoches Event Center](https://www.rrms.com/venue/natchitoches-event-center/)
- [ADI Global Distribution – Elk Grove](https://www.rrms.com/venue/adi-global-distribution-elk-grove/)
- [Seattle](https://www.rrms.com/venue/seattle/)
- [Sacramento](https://www.rrms.com/venue/sacramento/)
- [Portland](https://www.rrms.com/venue/portland/)
- [Spokane](https://www.rrms.com/venue/spokane/)
- [Bay Area](https://www.rrms.com/venue/bay-area/)
- [Hilton Garden Inn](https://www.rrms.com/venue/boise/)
- [Fresno Fields Meeting & Event Center](https://www.rrms.com/venue/fresno-fields-meeting-event-center/)
- [Terrace on the Park](https://www.rrms.com/venue/terrace-on-the-park/)
- [The Hanover Manor](https://www.rrms.com/venue/the-hanover-manor/)
- [Jacob Javits Center](https://www.rrms.com/venue/jacob-javits-center/)
- [Mandalay Bay Convention Center](https://www.rrms.com/venue/mandalay-bay-convention-center/)
- [Kentucky International Convention Center](https://www.rrms.com/venue/kentucky-international-convention-center/)

## Events
- [CHS Conference](https://www.rrms.com/event/chs-conference/)
- [TNSI Trade Show & Convention](https://www.rrms.com/event/tnsi-trade-show-convention/)
- [AzAA Golf Tournament & Trade Show](https://www.rrms.com/event/azaa-annual-convention/)
- [MSCA Golf Tournament](https://www.rrms.com/event/msca-golf-tournament-2/)
- [SCESTA Annual Trade Show & Golf Outing](https://www.rrms.com/event/scesta-annual-trade-show-golf-outing/)
- [WISA Roy Longworth Memorial Golf Outing](https://www.rrms.com/event/wisa-memorial-golf-outing/)
- [NJELSA Annual Golf Outing](https://www.rrms.com/event/njelsa-annual-golf-outing-2/)
- [FieldHub Build 2026 Conference](https://www.rrms.com/event/fieldhub-build-conference/)
- [AAA Fall Conference & Trade Show](https://www.rrms.com/event/aaa-fall-conference-trade-show/)
- [CASIA October Fest Expo](https://www.rrms.com/event/casia-october-fest-expo/)
- [ISC East](https://www.rrms.com/event/isc-east-2/)
- [GIA Fall Summit](https://www.rrms.com/event/gia-fall-summit/)
- [Resideo’s Connect 26](https://www.rrms.com/event/resideo-connect/)
- [CAA Winter Convention](https://www.rrms.com/event/caa-winter-convention-2/)

## Testimonials
- [Marshall Resnick](https://www.rrms.com/testimonials/ultimate-security-systems-inc-2/): Marshall Resnick started in the security industry in 1966 working in the service department for Dictograph. After four years of servicing fire alarm systems, the owner of Dictograph, Herman Pearl, gave Marshall the opportunity to earn commission by setting appointments for the fire alarm customers to meet with the sales team to discuss burglary alarm systems. Marshall earned commission off each installation that was made. This process worked well, and Dictograph saw growth on their security side as a result. This led to the idea of selling annual service agreements. Mr. Pearl engaged Marshall to sell annual service contracts to customers and travel around the country to teach the franchise Dealers how to sell them and be more successful. Marshall’s time with Dictograph came to an end in 1978 when Mr. Pearl passed away and his successor opted to discontinue Marshall’s commission structured duties. It was then that Marshall founded Ultimate Security.
- [Dave Spiess Owner Select Security Systems, Inc.](https://www.rrms.com/testimonials/dave-spiess-owner-select-security-systems-inc/): Dave Spiess was in the aerospace electronic engineering business before getting into the security industry in 1975, when he took a job with American Protection Industries (API) in Los Angeles, CA. Three years later, Dave, then API’s Service Manager, decided to leave API to start an alarm company in Phoenix, AZ. That company was a partnership which quickly dissolved, leading Dave to establish Select Security in 1981.
- [Marc Spiess Vice President, Select Security Systems](https://www.rrms.com/testimonials/select-security-systems-inc/): Dave Spiess was in the aerospace electronic engineering business before getting into the security industry in 1975, when he took a job with American Protection Industries (API) in Los Angeles, CA. Three years later, Dave, then API’s Service Manager, decided to leave API to start an alarm company in Phoenix, AZ. That company was a partnership which quickly dissolved, leading Dave to establish Select Security in 1981.
- [Testimonial Fritz Englade Sr.](https://www.rrms.com/testimonials/river-parish-security-systems-inc-2/): River Parish Security Systems is a family company that was founded by Fritz Englade Sr. in 1973. Early on the company focused on educating business owners about what a burglary alarm system was and selling them on its value. In the beginning River Parish operated with only two employees. Fritz Sr. was both a salesperson and installer until he added a technician to the team. He would sell systems in the morning and come back later that day to install the system.
- [Testimonial Fritz Englade Jr.](https://www.rrms.com/testimonials/river-parish-security-systems-inc/): River Parish Security Systems is a family company that was founded by Fritz Englade Sr. in 1973. Early on the company focused on educating business owners about what a burglary alarm system was and selling them on its value. In the beginning River Parish operated with only two employees. Fritz Sr. was both a salesperson and installer until he added a technician to the team. He would sell systems in the morning and come back later that day to install the system.
- [Testimonial Eddie Harden](https://www.rrms.com/testimonials/prestige-alarm-specialty-products/): Eddie founded Prestige Alarm & Specialty Products in 1995 right out of college. Initially, the company focused on UL certified fire alarm installations but quickly expanded to UL security protection. Today, they are an Alabama State Licensed Fire Alarm Company and Security Firm servicing commercial and residential customers. Their services include engineered fire systems, intrusion systems, access control, CCTV, inspections and other complex detection systems.
- [Testimonial Richie Petitbon](https://www.rrms.com/testimonials/petitbon-alarm-company/): Richie Petitbon joined his father’s auto dealership as a salesman, after graduating college, with the vision of owning his own dealership in the future. In 1991 though, Richie’s college roommate took a job with an alarm company and came to Richie’s house with a sales pitch selling an alarm system and monitoring service. It was then that Richie recognized the opportunity that the security industry presented. He convinced his wife that they could start their own business using this model and sell 1,000 systems in the first year. He quit his job with the auto dealership the next week, and Petitbon Alarm Company was born. However, they only sold five alarm systems in the first year.
- [Testimonial John Holder](https://www.rrms.com/testimonials/holder-security/): John Holder’s start in the security industry was in the early 1980s working for Rollins Protective Services. At the time, Rollins was one of the largest security firms in the U.S. As a Security Consultant for Rollins, John designed security systems for homes and businesses. In between working for Rollins and starting Holder Security, John finished college and worked in various levels of management for three of the largest retail companies in the U.S. He finished his career in retail as a district manager responsible for multiple store operations, loss prevention and employee relations for a multi-million dollar district in Colorado. His experience managing and protecting company assets has provided Holder Security with the expertise to provide solutions with a focus on potential areas of loss for a wide range of clients with varying and specific needs relating to external and internal loss prevention systems.
- [Testimonial Anthony Dohrmann](https://www.rrms.com/testimonials/electronic-caregiver-sameday-security-inc/): Tony is a forward-thinking innovator that became a Rapid Response dealer in 1999. His DIY system, Lasershield, was uniquely designed to provide simple, secure, fast and affordable security for residential and commercial customers. Most importantly, the Lasershield system was coupled with point-of-purchase activation for professional monitoring provided by Rapid Response. Lasershield was a pioneer in the DIY space and quickly grew to have customers nationwide.
- [Testimonial Jason Harpster](https://www.rrms.com/testimonials/central-security-systems-inc-2/): Dick Harpster was involved in construction as a residential builder until mortgage rates spiked in 1984 causing construction projects to stop and business to dry up. His brother was working at the time for an ADT branch in California and recommend that Dick use his skills as a licensed electrician and create a subsidiary of the construction company to begin providing security alarm services. This soon led to the closing of the construction business and the incorporation of Central Security Systems, Inc. in late 1985.
- [Testimonial Herman Tucker](https://www.rrms.com/testimonials/bermuda-security-group-limited/): Prior to purchasing Bermuda Security Group Limited (BSG) in 2002, Herman had a 20 year career in the public sector in the fields of aviation, transport and security. He served nine years at the executive level of Bermuda Civil Service and also held appointments as Director of Civil Aviation, Permanent Secretary Ministry of Transport and Assistant Cabinet Secretary.
- [Testimonial Mike Roberts](https://www.rrms.com/testimonials/allied-alarm-services-inc/): Mike joined Allied Alarm Services, Inc. as a minority partner in 1986. The company started out as a sprinkler company and migrated to an alarm company when Mike’s partner identified the need for one in the southern tier of Western New York. Initially, they installed sprinkler systems and had “long-distance monitoring” performed by the fourth ever FM Approved third-party central station in the United States. It was a slow start, but Mike and his business partner built the company and client base together through large scale fire system installations in commercial buildings.
- [Testimonial James Lee](https://www.rrms.com/testimonials/alarmguard-security-inc/): Alarmguard Security was founded in 1989 and is family owned and operated by James and Rhonda Lee. Initially, their focus was on providing wireless security systems in the residential market. Over time, they gained some commercial clients, but more than half of their business remained residential. At one point, Alarmguard was involved in a high volume of new construction projects. Those projects led them to enter the home automation, audio/visual and home theater business. In 2008, they shifted strictly to security and began focusing more on commercial opportunities leading them to expand their customer base.
- [Testimonial Yat-Pui Au](https://www.rrms.com/testimonials/aec-alarms-2/): AEC Alarms was established in 1972 by Sik-Kee Au who was working as an engineer for IBM and decided to design his own security systems. Like many well-known Silicon Valley businesses, AEC Alarms started in a garage. Once the business became lucrative and profitable, he pursued AEC alarms full time. Yat-Cheong and Yat-Pui, Sik-Kee’s sons, are second-generation alarm company owners and have seen the industry evolve tremendously. Growing up in the industry, they were involved in all aspects of the business starting at a young age. They pulled cabling in attics and crawl spaces, installed door/window contacts and panels and performed sales and service calls. AEC Alarms ran their own central station until 2000, and the brothers were operators at one point, as well. Both say that they have experienced the full breadth of what it means to own and operate an alarm company: “… being on call 24/7, being able to meet all customer demands and making sure alarm systems are installed in the right way.” Yat-Cheong currently serves as President, Yat-Pui serves as Vice-President, and their father has continued on as Chairman.
- [Testimonial Rex Verley](https://www.rrms.com/testimonials/nextgen-monitoring/): NextGen was founded in 1998, originally serving the Las Vegas, NV area as the sole provider of low voltage fire alarm and security systems. Since that time, the company has expanded its services to focus on large engineered fire systems, large network cabling, data, fiber and infrastructure. They conduct up to 1,200 fire systems inspections each month including alarm systems, fire sprinklers, fire pumps, fire extinguishers and fire hydrants. Areas experiencing the most growth include high-end video surveillance and remote video verification by the monitoring center.
- [RFI Enterprises, Inc.](https://www.rrms.com/testimonials/rfi-enterprises-inc/): RFI Enterprises is a diversified multi-systems integrator that has been designing, installing and servicing technology-driven security and fire/life safety solutions for 40 years. Established in 1979, by Larry Reece, Dee Ann’s father, RFI is doing business today across the U.S. with offices in California, Nevada and Washington.
- [Testimonial Bret Resnick](https://www.rrms.com/testimonials/ultimate-security-systems-inc/): Marshall Resnick started in the security industry in 1966 working in the service department for Dictograph. After four years of servicing fire alarm systems, the owner of Dictograph, Herman Pearl, gave Marshall the opportunity to earn commission by setting appointments for the fire alarm customers to meet with the sales team to discuss burglary alarm systems. Marshall earned commission off each installation that was made. This process worked well, and Dictograph saw growth on their security side as a result. This led to the idea of selling annual service agreements. Mr. Pearl engaged Marshall to sell annual service contracts to customers and travel around the country to teach the franchise Dealers how to sell them and be more successful. Marshall’s time with Dictograph came to an end in 1978 when Mr. Pearl passed away and his successor opted to discontinue Marshall’s commission structured duties. It was then that Marshall founded Ultimate Security.
- [Testimonial Keith Fisher](https://www.rrms.com/testimonials/keyth-security/): Keith Fisher founded Keyth Security in 1975 as a local neighborhood locksmith and handyman service company. Keith grew the company beginning with the locksmith service and expanding to include burglary alarms, fire alarms, access control and video surveillance systems.
- [Testimonial Dick Harpster](https://www.rrms.com/testimonials/central-security-systems-inc/): Dick Harpster was involved in construction as a residential builder until mortgage rates spiked in 1984 causing construction projects to stop and business to dry up. His brother was working at the time for an ADT branch in California and recommend that Dick use his skills as a licensed electrician and create a subsidiary of the construction company to begin providing security alarm services. This soon led to the closing of the construction business and the incorporation of Central Security Systems, Inc. in late 1985.
- [Testimonial Colette Came](https://www.rrms.com/testimonials/came-security-alarms/): Came Security Alarms was founded in 1955 by Harry Came who was one of the original Dictagraph Dealers that moved from Chicago, IL to Covina, CA. He initially focused the business on fire safety, but when Harry saw the demand for security systems rising, he entered that market as well. The company started out in the family home, and Colette grew up learning the business. As the business grew, they moved to an office, and Colette continued to watch him service his customers with the utmost care. Over the years, she forced him to let her start installing systems and handling other aspects of the alarm business, such as central station and administrative work.
- [Testimonial Yat-Cheong Au](https://www.rrms.com/testimonials/aec-alarms/): AEC Alarms was established in 1972 by Sik-Kee Au who was working as an engineer for IBM and decided to design his own security systems. Like many well-known Silicon Valley businesses, AEC Alarms started in a garage. Once the business became lucrative and profitable, he pursued AEC alarms full time. Yat-Cheong and Yat-Pui, Sik-Kee’s sons, are second-generation alarm company owners and have seen the industry evolve tremendously. Growing up in the industry, they were involved in all aspects of the business starting at a young age. They pulled cabling in attics and crawl spaces, installed door/window contacts and panels and performed sales and service calls. AEC Alarms ran their own central station until 2000, and the brothers were operators at one point, as well. Both say that they have experienced the full breadth of what it means to own and operate an alarm company: “… being on call 24/7, being able to meet all customer demands and making sure alarm systems are installed in the right way.” Yat-Cheong currently serves as President, Yat-Pui serves as Vice-President, and their father has continued on as Chairman.