Account Migrations | Rapid Response Monitoring Services
Close up of electrical information cables.

ACCOUNT MIGRATIONS

White-glove service is our minimum standard — and that applies to moving accounts between monitoring providers.

BEHIND THE SCENES

Parsing the transfer files from your former monitoring partner or in-house central station is a specialist’s task unto itself. Accuracy of data is an obvious necessity, but manually translating the formatting differences and standardizing the action plans and abbreviations are nuanced steps that are just as integral to the process of migration. However, nuance is a key part of what delivers an excellent subscriber experience.

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MONITORING CENTER SUPPORT

Team members located in our monitoring facilities analyze and establish ease of signal flow migration, ensuring zero downtime or data loss in the switchover. They cooperate with our Technical Support team to assure a smooth migration and formatting of your signal traffic — both of which are staffed around the clock to optimize the timing of the switch based on peaks and valleys in your account activity.

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ON-SITE SUPPORT

Working hand-in-hand with our Field Sales Team, our Account Migration Specialists ensure that our monitoring procedures and protocols mesh perfectly with the expectations of your subscribers. In partnership, this holistic view of the migration allows for no interruptions from the perspective of your subscribers at the time of change over, which maintains customer satisfaction through the shift in monitoring provider.

Close up of hand on computer keyboard.

BEHIND THE SCENES

Parsing the transfer files from your former monitoring partner or in-house central station is a specialist’s task unto itself. Accuracy of data is an obvious necessity, but manually translating the formatting differences and standardizing the action plans and abbreviations are nuanced steps that are just as integral to the process of migration. However, nuance is a key part of what delivers an excellent subscriber experience.

YOUR FOUR-STEP MIGRATION PROCESS

We understand that migrating your monitoring services to a new provider is not a decision made lightly — and we don’t take that for granted. Our expert team of Migration Specialists will help you make the transition successfully, and they will handle the bulk of the work in our step-by-step process:

  • Initial Conversation — We will partner you with experts to understand your expectations and those of your customers. Together, we will review monitoring best practices and explore our full spectrum of services and capabilities.
  • Pre-Migration Preparation — Our dedicated Migration Team will meet with you for discovery meetings to establish a comprehensive transition timeline that works for all of your stakeholders.
  • Live Migration — Your team and key customers will receive hands-on training for any new processes and protocols, and we will provide live, in-office support during the live changeover phase of the migration.
  • Post-Migration — A phalanx of experts from the Sales Support Team, the Migration Team, and your dealer Support concierge provide post-transition assistance to ensure every expectation and all requirements are met.

man holding graph showing the four step process