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SONITROL® Monitoring

A Unique Automation Platform For SONITROL Franchisees

A Unified Experience For You and Your Customers
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    OVERVIEW

    Working with SONITROL®, Rapid Response has integrated its enhanced automation, data reporting and management system built on StagesTM, with the SONITROL processing platform, SonIP. The result is a robust processing and account management system that incorporates SONITROL’s proven detection and verification service and Rapid’s many event processing and account management services.

    Now, SONITROL event and account information is in lockstep with Stages processing, allowing efficient handling of events, including rapidSMS, as well as account management through Rapid’s powerful Dealer and customer apps, RapidWeb, RapidMobile and MSA Pro.

    Our dedicated team of professionals has been serving SONITROL franchisees for over 27 years. Today, the Rapid Response Team dedicated to SONITROL is comprised of over 60 Specialists within the Control Center, Corporate Training, Dealer Support and Technology Departments, and they are the most extensively trained in the industry.

    DETECTION

    PROVEN VERIFICATION

    ENHANCED MANAGEMENT

    A SINGULAR SERVICE… A SINGLE POINT OF REFERENCE

    By integrating SonIP and Stages, Rapid provides a Unified Experience for SONITROL franchisees and for their customers, as well… a single point of control and customer service.

      For you:

    • A single point of reference for account management, event handling and recording
    • Extensive options for Action Plans, Event Rules, Scheduling, Notifications and more
    • The top 3% of all applicants and the most highly trained Specialists in the industry
    • Multi-redundant technologies, systems and communications including an array of Bosch 6600 receivers
    • Instant mobile connectivity featuring innovative account management features
    • Innovative services for Customer Notification and Crisis Management
    • Dedicated licensing and certifications team, geocoding and implementation of all active ASAP-to-PSAP
    • And much, much more
      For your customers:

    • A single point of reference for monitoring service
    • The top 3% of all applicants and Control Center Specialists trained in building relationships
    • Multi-account management in MSA Pro designed especially for commercial account holders
    • And much, much more

    ENHANCED DATA TRANSMISSION ENSURES IMMEDIATE AND EFFECTIVE RESPONSE

    • Multi-redundant power, network, cybersecurity and communication systems ensure instant system and operator response
    • Interactive notification via rapidSMS, concurrent with dispatch, reduces response times and false dispatches.
    • Concierge service provided by a Dealer Support Account Executive dedicated to your account means always accurate data
    • 24-hour Data Entry services provide account updates within 2 hours; you can make your own changes instantly on our apps
    • Dealer-inspired apps also provide quick and efficient system testing and account management
    • Geocoding and participation in all active ASAP-to-PSAP jurisdictions improve accuracy, responder reaction times and safety

    EXPERIENCE AND INNOVATION

    A PARTNERSHIP AHEAD OF THE CHALLENGE


    INDUSTRY-LEADING MOBILE APPS FOR YOU AND YOUR CUSTOMERS

    • Our in-house Software Development Team provides the most extensively featured mobile apps in the industry
    • Manage accounts and expedite testing on our RapidWeb and RapidMobile apps, and for your customers… the MySecurityAccount Pro app
    • Place any zone, event code or signal class on test… from anywhere
    • Get instant test status control… no phone call, no emails, just instant changes
    • Control runaway signals, reduce attrition and better manage your accounts
    • Robust control at the tip of your fingers

    FULLY CERTIFIED

    Dedication Assured

    • UL Listed
    • FM Certified
    • Compliant with National Fire Protection Association (NFPA) 72 code standards and regulations
    • Certified to comply with the stringent regulations required to monitor fire alarms in New York City’s five boroughs
    • Certified by TMA in cooperation with AT&T FirstNet®, the federal communications band reserved for crisis emergencies, to provide monitoring services.
    • Licensed in all states requiring licensing