Customer Account Management | Rapid Response Monitoring Services
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Customer Account Management

For account holders and for your customers who manage multiple accounts, like property managers, MySecurity Account and MSA Pro are invaluable tools providing access and efficiency.


Combine an increased scope of responsibility with decreased inefficiencies and cost.

MSA and MSA Pro Apps provide efficient navigation and many of the same extensive functions that RapidMobile provides for you. The Apps appear to your customers as another service provided by your company and can be branded with your logo.


MSA App for single account holders and MSA Pro App for managing multiple security accounts are valuable tools that place over two dozen functions and features in the hands of account holders. That not only allows them to be far more efficient in overseeing their security accounts but helps to minimize the necessity for your involvement in account management and in resolving common issues.

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Among the many features of MSA and MSA Pro Apps are, depending on the permissions set by you, the abilities to activate, search, and edit accounts. The user can view maps, memos and medical data, and listen to voice recordings. They can send alarm cancel requests, enter no-action/live-tests. Plus, a multitude of account information can be viewed including test results, account history, real-time signal activity, zone data, video clips, and more.