A woman on her laptop and headset is shushing her child who also has headphones on.

IN-FACILITY MONITORING

Where are your accounts monitored? At Rapid Response, your accounts are safe with us — never compromised by security risks, distractions, or weather.

Our preparation gives us the endurance to continuously provide professional monitoring services from within our hardened facilities. Since our founding, our choice has been to keep critical monitoring operations staff on-site. Monitoring from home provides lower-quality service (security issues/distractions). We believe you deserve more.

Remote work has touched every industry, and every business has had to make choices about how they will do business. Knowing our business is critically different from the rest…

We’ve made our choice.

A man on a laptop with his headset with his dog next to him.

“AT-HOME” OPERATORS ARE DISTRACTED

Monitoring from home presents greater opportunities for distractions — whether that comes from kids playing, dogs barking, deliveries arriving, nearby construction, or something else — these distractions can easily pull your operators away from what matters most, your customers’ accounts. At Rapid Response, our Monitoring Center is free from distractions and your accounts take top priority, always.

The image is split between a snow covered house and a laptop that shows a poor connection.

“AT-HOME” OPERATORS DON’T HAVE A BACKUP

What happens with your accounts when you’re “at-home” operators lose internet connection or when the power goes out? At Rapid Response, we have fully redundant facilities that are reinforced with multiple phone and internet providers, as well as multiple generators on site to keep our buildings going 24/7.

A split image of a worker on her headset, and the other half is a man breaking into a home with a crowbar.

“AT-HOME” OPERATORS ARE AT RISK

“At-home” operators are at risk from the same weather and emergencies they monitor for. Who keeps your at-home operators safe when their house floods, when there’s a break-in, or another emergency calls them away from your customer accounts? At Rapid Response, our facilities are secured from the inside-out, not only against cybersecurity threats but also physical threats. On-site security staff, badge-restricted access — these are just a few methods we use to keep your data and our employees protected.

A man is on his laptop with a headset as two people are blurred out in the background, sitting on the couch.

YOUR ACCOUNTS ARE AT RISK

What protections are in place to ward against Wi-Fi hacks, electrical and connection downtime, or threats to data confidentiality? Sensitive data and quality control are put into question when operators work from home, from a dorm-room, or whatever else they deem as “their office”. At Rapid Response, along with our secure redundant firewalls, we maintain strict cybersecurity protocols, keeping your accounts safe from the ground up.

WE’VE MADE OUR CHOICE

We will never put your accounts at risk for the comforts of working from home. We stand by our decision to work in-facility because we believe that upholds our philosophy to provide the highest level of customer service in a distraction-free, secure environment.

OUR PLEDGE

We are committed to providing professional monitoring services, 100% from our hardened, fully secure, redundant facilities. Why? Because it is our firm belief that true “professional monitoring” begins right here.

Discover more about our unwavering commitment in this message to our esteemed Dealer Network, where Jeffery Atkins, President of Rapid Response Monitoring, passionately underscores his absolute support for in-facility monitoring as the industry’s only secure and reliable model.

100% means 100%.

That’s professional monitoring. Everything else is not.