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ENTERPRISE SYSTEMS INTEGRATORS

You need more than just solid monitoring services. Grow with custom solutions built to support your scale.

How We Serve Your Customers

When you’re a scaling enterprise, you need more than the same solutions that worked when you were smaller. Find the monitoring services your customers depend on below and know that they are backed up by an infrastructure you can build on.

Burglary Alarms & Intrusion Systems

Deliver protection & peace of mind through fundamental security systems with sophisticated professional monitoring.

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Residential Fire & Carbon Monoxide Alarms

Customers with fire or CO alarms deserve and desire the added safety & response of quality monitoring services.

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Commercial Fire Integrations

Complexity is made simple with our experience and how we monitor commercial fire systems and areas of refuge.

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GPS Tracking

Deploy professional monitoring for asset tracking, geofencing, and mobile resource management technology.

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mPERS, PERS, & Panic Devices

Rely on trained Specialists to support your personal emergency, fall detection, and life safety customers.

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Emergency Line Monitoring

Deliver critical emergency response service to call boxes in elevators, college campuses, and shelter-in-place locations.

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Video Monitoring

Power your video alarm verification offering with trained & experienced Specialists and leading operating platforms.

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IoT Device Integrations

Put human judgment and compassion to work supporting your innovative technologies at scale.

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Answering Service

Ensure an unbroken flow of information between your business and your customers, providing 24-hour service.

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SONITROL® Monitoring

Put our bandwidth & technology to work to amplify your SONITROL franchise with our specialized monitoring division.

HOW WE HELP YOU SCALE

Growth is the product of a partnership: your partner must understand and invest in the infrastructure and solutions you need to execute at scale.

Hosted Monitoring Partnership

Your team continues to deliver monitoring services as we receive your alarm traffic & provide redundancy infrastructure.

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Hybrid Monitoring Partnership

Your team & ours share a custom split of your alarm processing volume while we provide all technical infrastructure.

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Full Central Station Sunset

You leverage our team for 100% of your alarm processing in addition to deploying our receiving infrastructure redundancy.

ENTERPRISE INTEGRATIONS

Dealers & integrators that have their own digital ecosystems, proprietary software, or web portals for their subscribers can add the value of piping direct monitoring center data into your customer experience with an enterprise integration written by our in-house programming and software development team.

ACQUISITIONS & TRANSITIONS

Buying or selling accounts? We can help. Dealers & integrators of all sizes are part of our vast family of dealers who have access to a powerful network of businesses across North America that can be potential acquisition, merger, or market exit partners. We can make introductions and referrals to support your big-picture business goals.

SUBSIDIARIES & CHAINS

Franchises with multiple branches and larger businesses with multiple sub-dealers are a welcome part of our Dealer family. We have the software, experiences, and operational processes to support the complexity of these enterprises with ease. Further, you can count on our support to keep your business data organized as accounts are moved.

How We Support You

Exceeding expectations with next-level support services. You should get more from a monitoring partnership — that’s why our teams support you, your customers, and your business from day one. Level up your business with superior support — included, standard.

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Dedicated Dealer Support

Experience a partnership with exclusive, concierge-level service devoted to supporting and growing your business.

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Technical Support

Legacy & cutting-edge: Systems & signal transmission experts are always ready to help you with troubleshooting, 24/7.

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Data Entry

In addition to account onboarding, this team reviews & verifies data around the clock to help you assure accuracy.

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Account Transitions

This tenured team manages your white-glove account transfer, ensuring a seamless customer experience.

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Signal Management Team

Analysts monitor your signal traffic for anomalies and identify opportunities to enhance your customers’ satisfaction.

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The Elite Team

Elite specialists ensure consistent customer service for complex accounts during transition into our monitoring centers.

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Software Development

This in-house team creates, maintains, and improves proprietary applications to serve your business needs.

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Sales & Marketing Support

As your advisors, this team creates, sources, and helps make sense of the info you need to make business decisions.

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Partners & #DLRBusinessTools

We seek out and maintain partnerships with many new & well-known industry vendors that help you do business better.

CONNECTIVITY COMES STANDARD

Differentiate your business. Generate more service call revenue, increase customer engagement, decrease attrition, and reduce false alarms with our end-user and Dealer connectivity tools.

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rapidSMS

An app-free alarm management platform providing customers with real-time notification & control of events.

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RapidMobile

Dealer app: granular control to put any zone or signal class on test, view live account history, hear call recordings.

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RapidWeb

Web-based dealer access to the full breadth of monitoring center data, built for the way you need to use it.

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RapidLink3K

Install this desktop application to retrieve and edit account information, generate reports, test accounts, and more.

MySecurityAccount & MSA Pro

Provide secure account access for your commercial customers & PRO access for those with multiple accounts.