TECHNICAL SUPPORT

An around-the-clock team of systems & signal transmission experts are on-call to help your technicians with troubleshooting.

 

Technically, the perfect team for the job.

Imagine having a team of experts with 20+ years of experience backing up each of your field technicians 24/7/365… that’s the power of having our Technical Support Team on your side. These experts have extensive knowledge about our monitoring center technology and the capabilities to help you troubleshoot any technical difficulty. They’re an invaluable resource we provide as part of our standard offering because being your partner means supporting you every step of the way

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TROUBLE? IT’S LIKE SHOOTING FISH IN A BARREL.

When the chips are down, your field technicians need troubleshooting support immediately. That’s why our support isn’t limited to a nine-to-five window. Our expert Technical Support Team members are here to help troubleshoot communicators that are not reaching the receiver, signal-orientation issues, signals not showing up on an account, and more. As a Dealer, you can call us anytime—day or night—and get the same level of support.

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ASSISTANCE IN AN INSTANT

Direct support, on-demand. Need a hand with panel programming? Our technicians have an average tenure of 20+ years in the industry and can assist with accessing and referencing key equipment documentation and manufacturer information. Combining their experience with easy access to vital documentation allow you to execute your installations and service calls efficiently and profitably without any delay or additional burden on your customers

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MONITORING THE MONITORING

Think of them like signal shepherds. The Technical Support Team actively monitors the technological heartbeat of our infrastructure—the internal networks, security, and underlying support systems your services are built on. They manage and maintain telecommunications, alarm processing equipment, receivers, and peripherals to keep every element of our Data Centers performing in peak condition. This group of world-class experts maintains, tests, and retests every piece of hardware and software required to keep your subscribers protected.

KEEPING YOUR TOOLS SHARP

In addition to infrastructure and troubleshooting, our Technical Support Team supports the connectivity applications you use every day: RapidWeb, RapidMobile, MySecurityAccount, MSAPro, rapidSMS, and more.

24/7 CYBERSECURITY

This team doesn’t sleep so your customers can. Cyberattacks never stop, so our team is on call around the clock to defend your customer’s private data. They assure the digital reliability and electronic security you count on