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SUNSETTING YOUR CENTRAL STATION

Is it time to shift focus to your core business? Enterprises that choose to phase out their in-house monitoring operations are able to reinvest in efficiency and growth.

The days are long,

but the years go fast.

We understand it can be a difficult decision to consider sunsetting your in-house central station. It’s a uniquely personal choice and a specific business case for each proprietor.

Many find that the costs of upgrades, the increasing sophistication of essential technologies, and licensing compliance — as well as worker shortages, changing business relationships, etc. — can make the transition to a Professional Monitoring provider a practical step for enhancing service quality, driving revenue growth, or preparing for ownership succession.

It’s from this perspective that we work with you on an individual level, building your unique solution and transition schedule so your customers do not experience any change in the service they have come to expect.

OUR TEAM BECOMES YOUR TEAM

Our Specialists are the top 3% of all applicants, and we train them to be the top 1% in the industry. All bring two years of college education or equivalent military experience, finish four weeks of formal classroom training, complete 3 more weeks of on-the-job mentoring under tenured Specialists, and then master advanced training modules for Commercial Fire, mPERS, Medical Devices, Dealer Assistance, Video monitoring, and more. After training, all Monitoring Specialists must pass regular, scheduled Quality Assurance Evaluations.

As an additional way of delivering an exceptional customer experience, Spanish-speaking Specialists are always on duty. Many have completed our in-house 18-week Corporate Spanish Course, and all are trained extensively in regional dialects and cultural nuances to ensure quality of service for your Spanish-speaking customers. The average tenure of our bilingual Specialists is nearly four years.

 

 

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OUR TECHNOLOGY BECOMES YOUR TECHNOLOGY

Fully redundant and in lockstep, neither of our Command Centers depends on the other. Our monitoring services are built on a unique implementation of Stages by Bold Group, a highly advanced processing platform with an open-architecture database-driven system.

This architecture gives you the ability to deploy fully customizable Action Plans and Auto-Processes and limitless queueing, as well as benefit from auto evaluations, interactive SMS, custom caller ID, vanity SMS, and more.

 

 

Computer information system with redundancy text.

CAPABILITIES AND REDUNDANCIES

Virtually all known receivers and platforms are supported in our data centers, and major platforms such as Alarm.com, AlarmNet, Telular, Immix, etc. are fully integrated. We provide native support for Bosch, AXIS, Avigilon, CHeKT, DSC, Videofied, and more. Additionally, solutions including AES Intelli-Net are also fully implemented.

 

 

 

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TELEPHONY INFRASTRUCTURE

Our communication paths utilize diverse-routed, private SONET Ring architecture with multiple entry points to each facility — and all systems are fully redundant at each of our monitoring centers.

Telecom Providers include SIP and PSTN Integration with Verizon, PSTN with Level3 / CenturyLink, RESPORG with ATL, and ARIN IP addresses on BGP.

Thousands of dial-up channels are provisioned on Bosch, DMP, and Sur-Gard. Plus, we’ve implemented unlimited API support for signal service delivery.

 

WHITE-GLOVE ACCOUNT TRANSFERS

Your reputation is precious to us. Our team of dedicated transfer experts will work with you before, during, and after your sunset — including on-site in your center on transfer day — to ensure your customers’ experience remains consistent and all account data migrates seamlessly.

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More CSaaS Partnerships

 

For those looking to keep monitoring operations in-house, consider Hosted Monitoring with optional hot-redundant backup monitoring provided by our Monitoring Specialists only when needed.

HOSTED MONITORING

 

Beyond cloud-hosting, we can partner with your business at a more integrated level. Learn more about how Hybrid Monitoring works as a fully-customizable solution.

HYBRID MONITORING