Our Specialists are the top 3% of all applicants. We train them to be the top 1% in the industry. All have two years of college education or military equivalency, complete six weeks of formal classroom and Operations training, complete advanced training modules for Commercial Fire, mPERS, Medical, Dealer Assistance, Video and more, and all must pass scheduled Quality Assurance Evaluations. Spanish-speaking Specialists are always on duty. Many have completed our in-house 18-week Corporate Spanish Course, and all are up-trained on idiomatic differences and cultural anomalies. Average tenure of our Specialists is nearly four years.