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Technology & Innovation

A cornerstone principle on which we were founded. We never stop, we never rest, we never settle.

If you’re not moving forward, you’re moving backwards.

Our team seeks out the latest, most cutting-edge technologies to continually improve and expand the services we provide you and your customers. We plan years out so we are always ahead of the curve and continually defining what professional monitoring means.

CONNECTIVITY COMES STANDARD

Differentiate your business. Generate more service call revenue, increase customer engagement, decrease attrition, and reduce false alarms with our end-user and Dealer connectivity tools.

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rapidSMS

An app-free alarm management platform providing customers with real-time notification & control of events.

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RapidMobile

Dealer app: granular control to put any zone or signal class on test, view live account history, hear call recordings.

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RapidWeb

Web-based dealer access to the full breadth of monitoring center data, built for the way you need to use it.

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RapidLink3k

Install this desktop application to retrieve and edit account information, generate reports, test accounts, and more.

MySecurityAccount & MSA Pro

Provide secure account access for your commercial customers & PRO access for those with multiple accounts.

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Tech Center Interactive Response

Your technicians can use any phone to access & execute account services via natural language speech recognition.

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Auto Notification Service

Enable yourself & your customers to make real-time informed decisions while the monitoring center takes action.

 Integrations

In a world that is more connected than ever, it’s critical that you work with a monitoring partner that continually works to integrate leading technologies, software, and platforms to further the service that they deliver you and your customers.

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IoT Device Integrations

Put human judgment and compassion to work supporting your innovative technologies at scale.

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Partners & #DLRBusinessTools

We seek out and maintain partnerships with many new & well-known industry vendors that help you do business better.

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Custom Integrations

You deserve custom APIs built proactively with leading brands. That’s why we’re always innovating ways to enhance the user experience and the value we deliver. We build APIs for data and/or signal management with a variety of vendors that can add value to your partnership with us.

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Enterprise Integrations

Dealers & integrators that have their own digital ecosystems, proprietary software, or web portals for their subscribers can add the value of piping direct monitoring center data into your customer experience with an enterprise integration written by our in-house programming and software development team.