Redefining the Monitoring Center

No other monitoring provider invests more in pursuit of its mission.

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Dealer Testimonials

Although we are passionate about all that we do, it is our Dealers’ passion about our service that truly tells the story.

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Award Winning

2016 TMA Central Station of the Year

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Redefining the monitoring center

No other monitoring provider invests more in pursuit of its mission.

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Unrivaled Training

Our training sets the standard of excellence for critical response service providers.

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next generation technology

Our technology puts us a quantum leap ahead of other providers.

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Why Rapid Response?

Why Rapid Response?

Rapid Response Monitoring is committed to having the most qualified, extensively trained personnel and the most advanced technologies available with the singular purpose of providing our Dealers and their customers with the very best monitoring services. Our mission is to protect lives and property and to ensure the safety and welfare of employees and families nationwide. No other monitoring provider has invested more resources in pursuit of this mission.

Advanced Technology

Our monitoring centers feature the most advanced technologies and mirrored capabilities with multi-redundant systems at all levels. Each can support a full load of incoming signal activity to supercharge efficiency and speed.

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Peerless Service

Combined with an incomparable technology infrastructure, our personnel selection, training and mentoring processes put our people to work with extraordinary tools to meet your needs. Only the top 3% of all applicants may hold these positions.

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Stringent Ongoing Training

Our intensive six-week SIA-Certified training program is the most stringent in the industry. Critical event and adverse situational training keep our specialists prepared to provide unsurpassed service.

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Our Facilities

We have created the industry’s preeminent monitoring service with mirrored reliability on both coasts: Rapid East, our 75,000 sq. ft. headquarters facility and Rapid West, our 21,500 sq. ft. full-load capable monitoring center. By offering tomorrow’s generation of monitoring technology today, Rapid is a quantum leap ahead of other security monitoring providers. Every aspect of our technology, infrastructure and operations is multi-redundant to work faultlessly and assure error-free, uninterrupted service.

RapidWest

Our brand new, full-load capable monitoring center located in Corona, California.

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RapidEast

Corporate headquarters of Rapid Response, recently enhanced monitoring center in Syracuse, New York.

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What Our Dealers Say

“We are an independent company located in Colorado, but Rapid’s service makes us feel like they are right next door. No matter if you’re starting a business, if you’re an established business or if you’re a company with a central station, Rapid is going to treat you as their most valued client, regardless of your size. That’s pretty rare in business today.”

John Holder
President
Holder Security

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“We’ve compared Rapid Response’s apps with those from other monitoring providers, and Rapid’s apps are by far the best. The design is clean and easy to navigate, and the user experience is unparalleled. Using them every day has made our staff more efficient and our business more successful.”

Dick Harpster
Owner
Central Security Systems, Inc.

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“I’ve dealt with five different monitoring centers over my career and Rapid’s Operators are the most pleasant and well-spoken. Those are the same Operators my customers are speaking to, and they just don’t skip a beat. They handle most everything without ever bothering me. I don’t know if it’s magic, but they just handle things.”

Colette Came
Owner
Came Security Alarms

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“Our company and Rapid have had a tightly aligned focus for 20 years, and its number-one agenda is the customer, the customer, the customer. It’s not only our confidence in their flawless execution or the high quality experience that makes us a proud Dealer. It’s knowing that they don’t just have redundancy and reliability: they have people in place that truly care.”

Anthony Dohrmann
Chairman
Electronic Caregiver, SameDay Security, Inc.

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“Before transferring my accounts, I was with “just a monitoring company.” They did ok, but they didn’t provide any assistance growing my business. Rapid really knows how to support the local independent security dealer. Plus, they are friends to us, not just another company that we do business with. That’s important to us.”

Eddie Harden
Owner
Prestige Alarm & Specialty Products

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“Rapid deals with our customers as much as we do. They are our front line and they do a fantastic job representing our company. They often resolve any customer concerns without us needing to get involved. That’s phenomenal service others just don’t provide.”

Dave Spiess
Owner
Select Security Systems, Inc.

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“In this business, you have to give your all to your customers and your employees if you want to be a great company. It’s a 24/7 job. One thing we’ve learned working with Rapid is that monitoring is something we don’t have to worry about when we go to bed at night. They give us that peace of mind.”

Fritz Englade Sr.
Owner
River Parish Security Systems, Inc.

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“In this business, you have to give your all to your customers and your employees if you want to be a great company. It’s a 24/7 job. One thing we’ve learned working with Rapid is that monitoring is something we don’t have to worry about when we go to bed at night. They give us that peace of mind.”

Fritz Englade Jr.
Vice President
River Parish Security Systems, Inc.

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“Our company is Bermuda’s most recognized and oldest security monitoring provider. It’s important that we partner with those as reliable and dependable as we are known to be. We’re 650 miles from our nearest neighbor, in the Atlantic ocean. Our communications are always at risk, so Rapid’s dependability cannot be understated.”

Herman Tucker
Chairman & President
Bermuda Security Group Limited

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“Rapid Response’s biggest selling points are their technology and their response to problems. Through the years, they have never been afraid to admit mistakes, and they never hide behind them. They provide us with a monitoring solution and a partnership that we couldn’t get elsewhere.”

James Lee
President
Alarmguard Security, Inc.

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“The Rapid team is always polished and always willing to dedicate their time to support us. Their level of professionalism has led our teams to respect our monitoring center more, and our clients couldn’t be happier with the service! They are human support in a technical world.”

Keith Fisher
Owner
Keyth Security

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“When we became a Rapid Response Dealer, they told us that they were committed to investing in technology, people, growth and above all making us happy. They have exceeded our expectations year after year. They are the most thorough monitoring center we have ever seen. The service they provide has allowed us to make several account acquisitions smoothly and increase the efficiency of our business. They have helped our company become one of the most trusted providers in our area.”

Bret Resnick
President
Ultimate Security Systems, Inc.

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“When you visit you can see their amazing facilities, but it’s the people behind them that make Rapid what it is. The quality of service that we receive has helped us become a much more professional company. Partnering with Rapid Response is the single best decision I have made for my company!”

Mike Roberts
President
Allied Alarm Services, Inc.

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“Rapid deals with our customers as much as we do. They are our front line and they do a fantastic job representing our company. They often resolve any customer concerns without us needing to get involved. That’s phenomenal service others just don’t provide.”

Marc Spiess
Vice President
Select Security Systems, Inc.

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“We operated our own monitoring center for 35+ years, but our partnership with Rapid Response provided a huge extension to grow our business in a way we couldn’t have on our own. We share the same value system: working hard, wanting to be innovative, finding excitement in new technologies and giving attention to every detail.”

Dee Ann Harn
CEO
RFI Enterprises, Inc.

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“Our partnership has enhanced what we provide our customers and how we run our business. They give us the confidence to face business challenges with one less concern. When we decided to switch to Rapid Response, their team really made mountains move, and they still do. They are a partner you can truly count on.”

Yat-Pui Au
Vice President
AEC Alarms

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“People in the industry I trusted told me Rapid was the best. As an engineered fire systems integrator, it’s their attention to detail that makes the difference to us. It’s almost indescribable how hyperfocused they are on delivering quality service. I’ve never seen anything like what they do for their Dealers. Nobody takes it to the Nth degree like they do.”

Rex Verley
CEO
NextGen Monitoring

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“When we became a Rapid Response Dealer, they told us that they were committed to investing in technology, people, growth and above all making us happy. They have exceeded our expectations year after year. They are the most thorough monitoring center we have ever seen. The service they provide has allowed us to make several account acquisitions smoothly and increase the efficiency of our business. They have helped our company become one of the most trusted providers in our area.”

Marshall Resnick
Owner
Ultimate Security Systems, Inc.

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“My business performs at a high level, so it is important for us to partner with a high level provider. They always deliver. If you want to be number one, you have to have the highest level of redundancy and customer service; Rapid Response is the place to be.”

Richie Petitbon
President
Petitbon Alarm Company

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“Our partnership has enhanced what we provide our customers and how we run our business. They give us the confidence to face business challenges with one less concern. When we decided to switch to Rapid Response, their team really made mountains move, and they still do. They are a partner you can truly count on.”

Yat-Cheong Au
President
AEC Alarms

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“We’ve compared Rapid Response’s apps with those from other monitoring providers, and Rapid’s apps are by far the best. The design is clean and easy to navigate, and the user experience is unparalleled. Using them every day has made our staff more efficient and our business more successful.”

Jason Harpster
General Manager
Central Security Systems, Inc.

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