Why Rapid Response?
Rapid Response Monitoring is committed to having the most qualified, extensively trained personnel and the most advanced technologies available with the singular purpose of providing our Dealers and their customers with the very best monitoring services. Our mission is to protect lives and property and to ensure the safety and welfare of employees and families nationwide. No other monitoring provider has invested more resources in pursuit of this mission.
Advanced Technology
Our monitoring centers feature the most advanced technologies and mirrored capabilities with multi-redundant systems at all levels. Each can support a full load of incoming signal activity to supercharge efficiency and speed.
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Peerless Service
Combined with an incomparable technology infrastructure, our personnel selection, training and mentoring processes put our people to work with extraordinary tools to meet your needs. Only the top 3% of all applicants may hold these positions.
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Stringent Ongoing Training
Our intensive six-week SIA-Certified training program is the most stringent in the industry. Critical event and adverse situational training keep our specialists prepared to provide unsurpassed service.
Learn MoreOur Facilities
We have created the industry’s preeminent monitoring service with mirrored reliability on both coasts: Rapid East, our 75,000 sq. ft. headquarters facility and Rapid West, our 21,500 sq. ft. full-load capable monitoring center. By offering tomorrow’s generation of monitoring technology today, Rapid is a quantum leap ahead of other security monitoring providers. Every aspect of our technology, infrastructure and operations is multi-redundant to work faultlessly and assure error-free, uninterrupted service.
RapidWest
Our brand new, full-load capable monitoring center located in Corona, California.
RapidEast
Corporate headquarters of Rapid Response, recently enhanced monitoring center in Syracuse, New York.
What Our Dealers Say
“When you visit you can see their amazing facilities, but it’s the people behind them that make Rapid what it is. The quality of service that we receive has helped us become a much more professional company. Partnering with Rapid Response is the single best decision I have made for my company!”
“We’ve compared Rapid Response’s apps with those from other monitoring providers, and Rapid’s apps are by far the best. The design is clean and easy to navigate, and the user experience is unparalleled. Using them every day has made our staff more efficient and our business more successful.”
“Our partnership has enhanced what we provide our customers and how we run our business. They give us the confidence to face business challenges with one less concern. When we decided to switch to Rapid Response, their team really made mountains move, and they still do. They are a partner you can truly count on.”
“Our company and Rapid have had a tightly aligned focus for 20 years, and its number-one agenda is the customer, the customer, the customer. It’s not only our confidence in their flawless execution or the high quality experience that makes us a proud Dealer. It’s knowing that they don’t just have redundancy and reliability: they have people in place that truly care.”
“Rapid deals with our customers as much as we do. They are our front line and they do a fantastic job representing our company. They often resolve any customer concerns without us needing to get involved. That’s phenomenal service others just don’t provide.”
“When we became a Rapid Response Dealer, they told us that they were committed to investing in technology, people, growth and above all making us happy. They have exceeded our expectations year after year. They are the most thorough monitoring center we have ever seen. The service they provide has allowed us to make several account acquisitions smoothly and increase the efficiency of our business. They have helped our company become one of the most trusted providers in our area.”
“Our company is Bermuda’s most recognized and oldest security monitoring provider. It’s important that we partner with those as reliable and dependable as we are known to be. We’re 650 miles from our nearest neighbor, in the Atlantic ocean. Our communications are always at risk, so Rapid’s dependability cannot be understated.”
“The Rapid team is always polished and always willing to dedicate their time to support us. Their level of professionalism has led our teams to respect our monitoring center more, and our clients couldn’t be happier with the service! They are human support in a technical world.”
“We operated our own monitoring center for 35+ years, but our partnership with Rapid Response provided a huge extension to grow our business in a way we couldn’t have on our own. We share the same value system: working hard, wanting to be innovative, finding excitement in new technologies and giving attention to every detail.”
“We’ve compared Rapid Response’s apps with those from other monitoring providers, and Rapid’s apps are by far the best. The design is clean and easy to navigate, and the user experience is unparalleled. Using them every day has made our staff more efficient and our business more successful.”
“Rapid deals with our customers as much as we do. They are our front line and they do a fantastic job representing our company. They often resolve any customer concerns without us needing to get involved. That’s phenomenal service others just don’t provide.”
“Our partnership has enhanced what we provide our customers and how we run our business. They give us the confidence to face business challenges with one less concern. When we decided to switch to Rapid Response, their team really made mountains move, and they still do. They are a partner you can truly count on.”
“In this business, you have to give your all to your customers and your employees if you want to be a great company. It’s a 24/7 job. One thing we’ve learned working with Rapid is that monitoring is something we don’t have to worry about when we go to bed at night. They give us that peace of mind.”
“People in the industry I trusted told me Rapid was the best. As an engineered fire systems integrator, it’s their attention to detail that makes the difference to us. It’s almost indescribable how hyperfocused they are on delivering quality service. I’ve never seen anything like what they do for their Dealers. Nobody takes it to the Nth degree like they do.”
“Rapid Response’s biggest selling points are their technology and their response to problems. Through the years, they have never been afraid to admit mistakes, and they never hide behind them. They provide us with a monitoring solution and a partnership that we couldn’t get elsewhere.”
“When we became a Rapid Response Dealer, they told us that they were committed to investing in technology, people, growth and above all making us happy. They have exceeded our expectations year after year. They are the most thorough monitoring center we have ever seen. The service they provide has allowed us to make several account acquisitions smoothly and increase the efficiency of our business. They have helped our company become one of the most trusted providers in our area.”
“I’ve dealt with five different monitoring centers over my career and Rapid’s Operators are the most pleasant and well-spoken. Those are the same Operators my customers are speaking to, and they just don’t skip a beat. They handle most everything without ever bothering me. I don’t know if it’s magic, but they just handle things.”
“Before transferring my accounts, I was with “just a monitoring company.” They did ok, but they didn’t provide any assistance growing my business. Rapid really knows how to support the local independent security dealer. Plus, they are friends to us, not just another company that we do business with. That’s important to us.”
“My business performs at a high level, so it is important for us to partner with a high level provider. They always deliver. If you want to be number one, you have to have the highest level of redundancy and customer service; Rapid Response is the place to be.”
“In this business, you have to give your all to your customers and your employees if you want to be a great company. It’s a 24/7 job. One thing we’ve learned working with Rapid is that monitoring is something we don’t have to worry about when we go to bed at night. They give us that peace of mind.”
“We are an independent company located in Colorado, but Rapid’s service makes us feel like they are right next door. No matter if you’re starting a business, if you’re an established business or if you’re a company with a central station, Rapid is going to treat you as their most valued client, regardless of your size. That’s pretty rare in business today.”