IOT spelled out with various electronic appliances and tools.

IoT & SMART HOME COMPANIES

Leaders ushering in the connected future know the value of a seamless, natural user experience.

There’s Nothing Artificial
About Our Intelligence.

Increase the value of your smart tech by integrating it with Professional Monitoring. Home automation is a booming sector with end-users demanding personalization and value-added services, but the perception is that human-delivered customer service is too costly to scale. The reality of professional monitoring couldn’t be further from that assumption. Event-driven service can drive profit when delivered at scale — if your partner has the technological infrastructure & human capital on-call 24/7.

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IoT Device Integrations

Put human judgment and compassion to work supporting your innovative technologies at scale.

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Answering Service

Ensure an unbroken flow of information between your business and your customers, providing 24-hour service.

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Why Rapid Response?

We do everything with uncommon quality. For 30 years, we have never stopped investing in our people, training, and technology in pursuit of our mission to redefine what’s possible with Professional Monitoring.

Our Monitoring Centers

Where your monitoring service happens matters. The redundancy infrastructure, cyber security, and facility security matter. No provider invests more in the infrastructure that serves you and your customers. You can’t afford to settle for less.

EXPERIENCE THE DIFFERENCE

People & Training

Professional Monitoring is first and foremost a human-delivered service — so people are the heart of everything we do. We recruit, train, and retain the best team to deliver the best for your business. There’s nothing artificial about our intelligence.

SEE WHY IT MATTERS

Technology & Innovation

MPLS-connected full-volume data centers, CTI-integrated switching gear, private SONET rings, 22 in-house app developers. When your provider never stops investing in the core service behind your business, your business never stops moving forward.

SEE THE INVESTMENT

How We Support You

Exceeding expectations with next-level support services. You should get more from a monitoring partnership — that’s why our teams support you, your customers, and your business from day one. Level up your business with superior support — included, standard.

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Dedicated Dealer Support

Experience a partnership with exclusive, concierge-level service devoted to supporting and growing your business.

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Technical Support

Legacy & cutting-edge: Systems & signal transmission experts are always ready to help you with troubleshooting, 24/7.

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Data Entry

In addition to account onboarding, this team reviews & verifies data around the clock to help you assure accuracy.

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Account Transitions

This tenured team manages your white-glove account transfer, ensuring a seamless customer experience.

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Signal Management Team

Analysts monitor your signal traffic for anomalies and identify opportunities to enhance your customers’ satisfaction.

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The Elite Team

Elite specialists ensure consistent customer service for complex accounts during transition into our monitoring centers.

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Software Development

This in-house team creates, maintains, and improves proprietary applications to serve your business needs.

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Sales & Marketing Support

As your advisors, this team creates, sources, and helps make sense of the info you need to make business decisions.

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Partners & #DLRBusinessTools

We seek out and maintain partnerships with many new & well-known industry vendors that help you do business better.

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CONNECTIVITY COMES STANDARD

Differentiate your business. Generate more service call revenue, increase customer engagement, decrease attrition, and reduce false alarms with our end-user and Dealer connectivity tools.

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rapidSMSᵍᵉⁿ³

An app-free alarm management platform providing customers with real-time notification & control of events.

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RapidMobile

Dealer app: granular control to put any zone or signal class on test, view live account history, hear call recordings.

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RapidWeb

Web-based dealer access to the full breadth of monitoring center data, built for the way you need to use it.

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MySecurityAccount & MSA Pro

Provide secure account access for your commercial customers & PRO access for those with multiple accounts.

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Tech Center Interactive Response

Your technicians can use any phone to access & execute account services via natural language speech recognition.

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Auto Notification Service

Enable yourself & your customers to make real-time informed decisions while the monitoring center takes action.

Licenses & Certifications

While some providers are content to strive to meet industry standards, we’re committed to exceeding them. Licensed everywhere you need to do business, certified in every way that benefits your offering, and active in defining the next generation of standards for every industry we serve.

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