Russell R. MacDonnell, Chairman, and Jeffrey Atkins, President, founded Rapid Response Monitoring combining over fifty years of industry exp ... read more Russell R. MacDonnell, Chairman, and Jeffrey Atkins, President, founded Rapid Response Monitoring combining over fifty years of industry experience in the growth, management and operation of alarm and security companies. Today, Rapid Response serves an international client base of thousands of active dealers and employs hundreds of highly-trained professionals.
For the past three decades, we have been dedicated to serving Dealers who want to exceed the expectations of their customers and to continued investment in our people, technology and innovative programs. 2022 was the beginning of a new era of growth powered by incredible people. We reaffirmed our commitment to prioritize investing in people, training, and technology.
– Russell R. MacDonnell, Chairman, and Jeffrey Atkins, President, founded Rapid Response Monitoring Services combining over fifty years of industry experience in the growth, management, and operation of alarm and security companies.
– RapidLink released. Proprietary Dealer Access software. Subsequent versions include support for mobile computing devices.
– Palm Application released. Mobile connectivity provides dealers access to their account database wherever they go.
– RapidWeb released. Online Dealer Access service in real-time. Allows immediate access to account information and affords Dealers mobile reporting capabilities.
– New 40,000 sq. ft. Headquarters open in Central New York.
– Rapid Response awarded Best Practice Award in the category of Workplace Law and Work Environment by the Society for Human Resource Management (CNY).
– Rapid Response launches its LifeSafety Monitoring division dedicated exclusively to Personal Emergency Response Systems (PERS).
– Rapid Response hosts RRUG Visioning the Future, a unique User-group event in Verona, NY.
– Rapid Response hosts RRUG Generation Next.
– Rapid Response implements stages™ processing system by SGS.
– Rapid Response releases RapidWeb3k Apps for Google Android™ and Apple® iOS®.
– Rapid Response launches AMBER (Automated Bench Test Response), a bench-testing system utilizing speech recognition technology.
– Rapid Response launches IRIS (Inbound Response Interface System), an enhanced processing platform for managing inbound calls, fully integrated with stages™.
– Rapid Response releases MySecurity Account, an online account management service for dealer clients.
– Rapid Response launches First Call Response, utilizing Natural Language Speech Technology by Nuance®.
– Rapid Response breaks ground for the expansion of Rapid Response New York from 40,000 sq. ft. to 75,000 sq. ft.
– Rapid Response breaks ground for Rapid Response California, a full-load and fully redundant monitoring center in Corona, CA.
– Rapid Response California opens.
– 2014 Rapid Response releases RapidMobile, the Next Generation App for dealer account management.
– Rapid Response releases MySecurity Account Pro for users requiring access to multiple accounts from a single login.
– Rapid Response releases LifeSafety Monitoring Pro® App for users managing PERS accounts and requiring access to multiple accounts from a single login.
– Rapid Response releases LifeSafety Monitoring® App for users to manage their individual accounts.
– Awarded the American Heart Association Fit-Friendly Worksite Gold Achievement.
– Rapid Response awarded the 2016 Central Station of the Year Award by The Monitoring Association.
– Awarded the American Heart Association Fit-Friendly Worksite Gold Achievement.
– Proud recipient of the Healthiest Employers of Upstate New York award.
– Security Sales & Integration Industry Hall of Fame Inductee: Russell MacDonnell
– In Rapid Response New York, a new Monitoring Center, Employee and Dealer Training Center, and New Training and Sales and Marketing office spaces opened.
– Rapid Response California expansion from 21,500 sq. ft. to 35,000 sq. ft. initiated.
– Honored by the CenterState CEO as an Economic Champion for employee growth.
– Initiatives in false-alarm reduction through Electronic Notification using Group Chat, SMS, Push Notification, eMail and post-dispatch automation.
– Thirty-plus integrations with services for personal security, lone worker protection, account and business management, home and access management and more.
– Integration with over 60 jurisdictions in the ASAP-PSAP Program.
– Released the Radius Portal for device and account management in the IoT sector.
– Expansion/remodel completed in February 2020.
– Launched a False Alarm Reduction Service with the release of rapidSMS, which reduces false alarms and dispatches by up to 40% and was honored by the Security Industry Association in the New Products Showcase 2020.
– As a strong proponent of ASAP-PSAP since the program’s inception, Rapid Response has integrated all fully active jurisdictions.
– TMA Monitoring Manager of the Year: Jonathan Rainbow
– TMA Monitoring Support Person of the Year: Michelle Quattrini
– Security Systems News 40 Under 40: Daniel Clark, Senior Account Manager
– SONITROL® National Achievement Award: Kelly Norton
– Rapid Response expands to Nevada with a 15,000 sq. ft. Customer Care Center located in Henderson, NV.
– Security Systems News 40 Under 40: Taylor Reilly, Account Manager
– TMA Monitoring Manager of the Year: Fiore Ayala
– TMA Monitoring Support Person of the Year: Brian DeCarlo
– SONITROL® 2023 National Achievement Award Administrative Shining Star: Kimberly Purcell
– Security Sales & Integration Industry Hall of Fame Inductee: Morgan Hertel
– Rapid Response became the first third-party Monitoring Center to earn the UL-CAVS Listing for AVS-01.
– Released Triangulum AI, a mission-critical software system that takes professional monitoring to the next level with integrations like Presence Awareness, Dynamic Workflow, and AVS-01.
Rapid Response is currently a member of the following organizations.
Since 1992, Rapid Response has been committed to having the most qualified, extensively trained personnel and the most advanced technologies available with the singular purpose of providing our Dealers and their customers with the very best monitoring services. It is our unmatched professional team that deserves the credit for our accolades, our record-breaking growth and our consistent leadership in the industry.
“Rapid Response’s core belief is three-pronged: people, training and technology. The Excellence Awards judges determined that this outstanding company proved to deserve the spot at the pinnacle of our industry. Rapid’s application detailed extensive plans for disaster recovery, false alarm reduction, education and training, technology innovation, customer relations, and community outreach efforts including charitable activities. Its leaders are heavily involved in bettering the industry through volunteering with industry associations to advance important issues such as standards, public sector engagement, and legislation.” – TMA Excellence Awards Judges
