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INDUSTRY INNOVATORS

You see new ways of adding value to your industry. We have experience delivering judgment & compassion at scale.

Challenge assumptions. Defeat the status quo.

You’re no stranger to innovation, and neither are we. We’re both what Steve Jobs would call, “the crazy ones.” We both think different. Let’s explore the ways a Professional Monitoring partnership can break the mold for your legacy industry or help you establish a new sector as a disruptor. Imagine the possibilities of deploying the technology infrastructure & human capital of 24/7/365 event-driven customer service to augment your next big idea. We’re no stranger to powering innovation in a wide gamut of industries.

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IoT DEVICE INTEGRATIONS

Put human judgment and compassion to work supporting your innovative technologies at scale. With an in-house programming and software development team integrating your technology is standard practice — the value comes from integrating professional monitoring seamlessly into your customer experience with custom, event-driven action plans.

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ENTERPRISE INTEGRATIONS

Dealers & integrators that have their own digital ecosystems, proprietary software, or web portals for their subscribers can add the value of piping direct monitoring center data into your customer experience with an enterprise integration written by our in-house programming and software development team.

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CUSTOM INTEGRATIONS

You and your customers deserve custom APIs built proactively with leading brands. That’s why we’re always innovating ways to enhance the end-user experience and increase the value we deliver. We build APIs for data and/or signal management with a variety of well-known and niche vendors that can add value to your partnership with us.

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PARTNERS

Our partners are your partners. We have established numerous mutual ventures with innovative brands that add incredible value to the industries we serve together. Whether you retain our professional monitoring services to augment your service or seek to join us in bringing new value to market as a partner, you gain the expertise, experience, and access we have forged with our current partners.

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How We Support You

Exceeding expectations with next-level support services. You should get more from a monitoring partnership — that’s why our teams support you, your customers, and your business from day one. Level up your business with superior support — included, standard.

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Dedicated Dealer Support

Experience a partnership with exclusive, concierge-level service devoted to supporting and growing your business.

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Technical Support

Legacy & cutting-edge: Systems & signal transmission experts are always ready to help you with troubleshooting, 24/7.

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Data Entry

In addition to account onboarding, this team reviews & verifies data around the clock to help you assure accuracy.

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Account Transitions

This tenured team manages your white-glove account transfer, ensuring a seamless customer experience.

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Signal Management Team

Analysts monitor your signal traffic for anomalies and identify opportunities to enhance your customers’ satisfaction.

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The Elite Team

Elite specialists ensure consistent customer service for complex accounts during transition into our monitoring centers.

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Software Development

This in-house team creates, maintains, and improves proprietary applications to serve your business needs.

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Sales & Marketing Support

As your advisors, this team creates, sources, and helps make sense of the info you need to make business decisions.

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Partners & #DLRBusinessTools

We seek out and maintain partnerships with many new & well-known industry vendors that help you do business better.

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CONNECTIVITY COMES STANDARD

Differentiate your business. Generate more service call revenue, increase customer engagement, decrease attrition, and reduce false alarms with our end-user and Dealer connectivity tools.

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rapidSMSᵍᵉⁿ³

An app-free alarm management platform providing customers with real-time notification & control of events.

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RapidMobile

Dealer app: granular control to put any zone or signal class on test, view live account history, hear call recordings.

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RapidWeb

Web-based dealer access to the full breadth of monitoring center data, built for the way you need to use it.

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MySecurityAccount & MSA Pro

Provide secure account access for your commercial customers & PRO access for those with multiple accounts.

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Tech Center Interactive Response

Your technicians can use any phone to access & execute account services via natural language speech recognition.

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Auto Notification Service

Enable yourself & your customers to make real-time informed decisions while the monitoring center takes action.

Why Rapid Response?

We do everything with uncommon quality. For 30 years, we have never stopped investing in our people, training, and technology in pursuit of our mission to redefine what’s possible with Professional Monitoring.

Our Monitoring Centers

Where your monitoring service happens matters. The redundancy infrastructure, cyber security, and facility security matter. No provider invests more in the infrastructure that serves you and your customers. You can’t afford to settle for less.

EXPERIENCE THE DIFFERENCE

People & Training

Professional Monitoring is first and foremost a human-delivered service — so people are the heart of everything we do. We recruit, train, and retain the best team to deliver the best for your business. There’s nothing artificial about our intelligence.

SEE WHY IT MATTERS

Technology & Innovation

MPLS-connected full-volume data centers, CTI-integrated switching gear, private SONET rings, 22 in-house app developers. When your provider never stops investing in the core service behind your business, your business never stops moving forward.

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Licenses & Certifications

While some providers are content to strive to meet industry standards, we’re committed to exceeding them. Licensed everywhere you need to do business, certified in every way that benefits your offering, and active in defining the next generation of standards for every industry we serve.

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