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ACQUIRING EFFICIENCIES THROUGH SHARED ASSETS

FLEXIBLE OPTIONS IN CLOUD TECHNOLOGY

Hosted Monitoring

OVERVIEW

Rapid Response’s Hosted Monitoring Solutions provide you with a fully redundant alarm processing infrastructure, advanced notification and connectivity services, custom feature development, optional back-up monitoring, and the ability to scale your business.

You Choose the Right Option

  • Rapid Response receives your alarm traffic, provides infrastructure and back-up, while primary monitoring is performed by you
  • Rapid Response handles any percentage of your monitoring
  • Rapid Response handles 100% of your alarm receiving infrastructure and alarm processing

REDUNDANCY

SCALABILITY and

DISASTER RECOVERY

FLEXIBLE OPTIONS
STRICT PERFORMANCE

  • Instant control from your phone or tablet
  • Cutting-edge technologies
  • Highly trained teams with extensive experience
  • Dedicated licensing and certifications team
Rapid Cloud
Rapid Response would host the alarm processing automation, receive all alarm traffic, and your team would provide monitoring service for your customers using Rapid Response’s infrastructure, thereby gaining the benefits of our redundancy and full access to our feature set of advanced automation and proprietary suite of notification tools.

Rapid Cloud with Back-Up
All the benefits of Rapid Cloud with the added security of Rapid Response acting as an emergency hot redundant center to your center(s). We would be able to take over monitoring of your accounts in real-time during an event affecting any of your center(s).

Hybrid Monitoring
Rapid Response would provide monitoring services for a pre-defined selection of accounts, while you continue to monitor the balance of your accounts using our alarm receiving infrastructure.

Full Sunset
In this relationship, 100% of the alarm receiving infrastructure and alarm processing would be provided by Rapid Response. We become your full-service monitoring partner. Rapid Response would host the alarm processing automation, receive all alarm traffic, and your team would provide monitoring service for your customers using Rapid Response’s infrastructure, thereby gaining the benefits of our redundancy and full access to our feature set of advanced automation and proprietary suite of notification tools.

OUR TEAMS BECOME YOUR TEAMS

They are the top 3% of all applicants. We train them to be the top 1% in the industry.
All Control Center Specialists…

  • … have two years of college education or military equivalent
  • … complete six weeks of formal classroom and Operations training to achieve Corporate Certification
  • … complete advanced training modules… Commercial Fire, mPERS, Medical, Dealer Assistance, Video and more
  • … must pass scheduled Quality Assurance Evaluations
  • Spanish-speaking Specialists are always on duty. Many have completed our in-house 18-week Corporate Spanish Course.
  • Average Tenure: 3.8 years

TRAINING, THEN MORE TRAINING.

EXACTLY WHAT YOU SHOULD EXPECT


OUR TECHNOLOGIES BECOME YOUR TECHNOLOGIES

MONITORING PLATFORM: BOLD STAGES™

  • Rapid Response’s monitoring services are built on the Stages processing platform by Bold Group
  • Stages is a highly advanced open-architecture database-driven system with fully customizable Action Plans and Auto-Processes
  • Web based application with unlimited number and nests for site groups
  • Advanced features such as: limitless queueing, auto evaluations, interactive SMS, custom caller ID and vanity SMS

Receiver Hosting Capabilities

  • Virtually all known receivers / platforms supported
  • API Integrations for major platforms such as Alarm.com, Telular, etc.
  • Immix® CS platform and I-View Now Integrations
  • Native support for Bosch, Axis, Avigilon, CHeKT, DSC and Videofied video platforms
  • AES Networks and NMS support

CAPACITY

  • Fully redundant and in lockstep, neither of our centers depends on the other
  • Thousands of dial-up channels on Bosch, DMP and Sur-Gard
  • Unlimited API support for signal service delivery

Telephony Infrastructure

    Switch Technology

  • Avaya Aura Communications Manager 8.1 in a complete
  • High Availability (HA) configuration including HA Application
  • Enablement Services and Session Manager
  • Calabrio call recording solutions
  • SIP Integration using SONOS SBCs
  • Ability to integrate with other telecom platforms, including CTI
  • Telecom Provider

  • SIP and PSTN Integration with Verizon
  • PSTN with Level3 / CenturyLink
  • RESPORG with ATL
  • ARIN IP addresses on BGP
  • Fully redundant at both monitoring centers
  • All communication providers utilize diverse routed dedicated private SONET Ring architecture with multiple entry points to each facility
  • Capacity

  • Up to 4,000 channels of voice on SIP
  • Up to 2,000 channels on PSTN

ADVANCED PERFORMANCE ENSURES IMMEDIATE AND EFFECTIVE RESPONSE

  • Multi-redundant power, network, cybersecurity and communication systems ensure instant system and operator response
  • Vectored signals between lockstep full-load Control Centers, as well as interactive notification via rapidSMS concurrent with dispatch, better prevent possible sprinkler or fire damage and injury to occupants
  • Dealer-inspired apps provide quick and efficient fire system testing and account management
  • Geocoding and participation in all active ASAP-to-PSAP jurisdictions improve accuracy, responder reaction times and safety

INDUSTRY-LEADING MOBILE APPS FOR YOU AND YOUR CUSTOMERS

  • Our in-house Software Development Team provides the most extensively featured mobile apps in the industry… at no additional cost to Rapid Response Dealers
  • Manage accounts and expedite testing on our Rapidmobile app, and for your customers… the MySecurityAccount Pro app
  • Robust control at the tip of your fingers