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Why Combining A/V & AI Might Finally Lower the False Alarm Rate

Video and audio verification are helping to reduce calls for service, but more is needed to combat the human error of false alarms.

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The following is an excerpt from the Monitoring Matters column featured in Security Sales & Integration magazine. Our Vice President of Technology and Innovation, Morgan Hertel, is a regular contributor and authored the article below. 

The alarm industry has been contending with false alarms for well over a hundred years. We have made great strides in improving detection equipment such that most newer installations, installed properly, rarely have a false alarm problem caused by the components.

We have also developed and implemented effective processes such as Enhanced Call Verification, Seven-Day-Soaks on new installations and CP01, along with prescriptive false alarm fines and fee structures. These have resulted in a significant improvement in reducing “calls for service” — dispatches to first responders.

But, as with all successes, there are ancillary issues that can complicate our progress. We have yet to address all the effects — good or bad — on monitoring and the overriding issue of human error, for instance.

To read the full article, click here.

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