Why Combining A/V & AI Might Finally Lower the False Alarm Rate

Video and audio verification are helping to reduce calls for service, but more is needed to combat the human error of false alarms.

The following is an excerpt from the Monitoring Matters column featured in Security Sales & Integration magazine. Our Vice President of Technology and Innovation, Morgan Hertel, is a regular contributor and authored the article below. 

The alarm industry has been contending with false alarms for well over a hundred years. We have made great strides in improving detection equipment such that most newer installations, installed properly, rarely have a false alarm problem caused by the components.

We have also developed and implemented effective processes such as Enhanced Call Verification, Seven-Day-Soaks on new installations and CP01, along with prescriptive false alarm fines and fee structures. These have resulted in a significant improvement in reducing “calls for service” — dispatches to first responders.

But, as with all successes, there are ancillary issues that can complicate our progress. We have yet to address all the effects — good or bad — on monitoring and the overriding issue of human error, for instance.

To read the full article, click here.

rapid response monitoring center specialist assisting a customer on a call

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