Privacy Policy

Rapid Response Monitoring Services, Inc.
400 West Division Street Syracuse, NY 13204
8800-558-7767

Effective Date: June 19, 2026

Table of Contents:

Scope of This Privacy Policy
Personal Information We Collect
Sources of Personal Information
How We Use Personal Information
Monitoring Services and Emergency Response
Rapid Response Applications and Digital Services
Artificial Intelligence and Automated Technologies
APIs, Integrations, and Connected Services
How and Why We Share Personal Information
Service Providers
Cookies, Analytics, and Online Technologies
Mobile Applications and Device Permissions
Audio, Video, Voice, Image, Sensor, and Biometric-Related Information
Data Minimization
How We Protect Personal Information
How Long We Retain Personal Information
Processing Information on Behalf of Alarm Companies
Privacy Rights
Notice and Rights for California Residents
Other State Privacy Rights
Canadian and International Users
Third-Party Websites and Services
Changes to This Privacy Policy
Contact Information

1. Scope of This Privacy Policy

Rapid Response Monitoring Services, Inc. is referred to in this Privacy Policy as **“Rapid Response,” “we,” “our,” or “us.” This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information that identifies, relates to, describes, or can reasonably be associated with an individual. For purposes of this Privacy Policy, “Alarm Company” or “Alarm Companies” means an alarm company, dealer, authorized service provider, reseller, integrator, or other business customer that contracts with Rapid Response or otherwise authorizes Rapid Response to provide monitoring, emergency response, customer application, account management, technology, or related services. This Privacy Policy applies to personal information we collect in connection with Rapid Response monitoring services, customer applications, websites, mobile applications, APIs, customer support, emergency response communications, and related technology services. This Privacy Policy applies to the following individuals, referred to in this Privacy Policy as “you” or “your”:

“Customer/Customers” are individuals associated with a residential or commercial account that receives alarm monitoring, emergency alert, personal emergency response, or related protection services through an Alarm Company for which Rapid Response provides 24/7/365 monitoring and emergency notifications to police, fire, emergency medical services, or other first responders (“First Responders”). Customers may include residents, occupants, business owners, employees, authorized representatives, or other individuals associated with monitored premises, accounts, or devices.

“Emergency Contact/Emergency Contacts” are individuals identified by a Customer or Alarm Company to receive an alert call, notification, or other communication if we receive an alarm signal, emergency alert, or other monitored event from a Customer’s premises, account, or device. Emergency Contacts may also be referred to as Responsible Parties or members of a Contact List.

“Website Visitor/Website Visitors” are individuals who visit or interact with Rapid Response marketing websites, public websites, or other publicly available online content. This includes visitors to the Rapid Response website at https://www.rrms.com and other public websites operated by Rapid Response.

“Business User/Business Users” are individuals who access Rapid Response portals, mobile applications, APIs, software platforms, or other digital services on behalf of an Alarm Company, technology partner, vendor, or other authorized organization.

Rapid Response digital services may include Triangulum AI^® Dealer Portal (www.triangulumai.com), Triangulum AI^® Mobile, Triangulum AI^® APIs, Triangulum AI^® rapidSMS, MySecurityAccount, RapidWeb3000, and other applications, portals, APIs, messaging tools, or digital services developed, operated, or managed by Rapid Response. Depending on the service, account type, and permissions granted, these digital services may be used by Customers, Business Users, Emergency Contacts, or other authorized users.

This Privacy Policy does not cover the privacy practices of other companies or organizations that may collect, access, use, or control personal information independently from Rapid Response. These may include Alarm Companies, equipment manufacturers, software providers, technology partners, and third-party services that you choose to use. Rapid Response is not responsible for the privacy or security practices of those third parties. We encourage you to review their privacy policies or contact them directly for information about their privacy practices.

This Privacy Policy does not apply to information that has been anonymized, de-identified, or aggregated so that it can no longer reasonably identify or be linked to an individual. This Privacy Policy also does not apply where a separate privacy notice, written agreement, or data processing agreement governs a specific product, service, customer relationship, or data processing activity.

By using Rapid Response services, websites, applications, portals, APIs, or digital services, you acknowledge that Rapid Response processes personal information as described in this Privacy Policy.

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date and post the revised Privacy Policy on our website or through other appropriate methods. Continued use of Rapid Response services after an updated Privacy Policy is posted means the updated Privacy Policy applies to personal information collected after the effective date, subject to applicable law.

2. Personal Information We Collect

The categories and types of personal information we collect depend on the services used, the information provided to us, the permissions granted, the devices or integrations connected to our systems, and the relationship we have with Customers, Emergency Contacts, Website Visitors, Business Users, and Alarm Companies.

We may collect the following categories of personal information.

Account and Contact Information

We may collect information used to establish, manage, support, and verify a monitoring account, customer relationship, application user account, or business relationship.

This information may include:

Name
Business name, where applicable
Company affiliation, where applicable
Street address of the monitored premises
Mailing address, where applicable
Telephone number for the premises
Mobile telephone number
Other contact telephone numbers
Email address
Signature
Account number
Username
User ID
Authentication credentials
Personal identification code
Communication preferences
Account status
Services selected
Authorized users
Account permissions
Emergency Contacts, Responsible Parties, or Contact List members

Monitoring and Alarm Event Information

We may collect information related to monitoring services, alarm activity, event handling, and emergency response. This information may include:

Alarm signals
Signal activity
Alarm history
Event history
Account activity
Event response records
Dispatch activity
Call activity related to an event
Notifications sent or received
Communications with Customers
Communications with Emergency Contacts
Communications with First Responders
Communications with an Alarm Company
Monitoring instructions
Special alarm handling instructions
Premises information
Household information, where provided
Monitoring device information
Device status information
Audio recordings, video recordings, or images associated with an event, where applicable
Quality assurance records related to monitoring or support activity

Emergency Contact, Responsible Party, and Contact List Information

We may collect information about individuals identified as Emergency Contacts, Responsible Parties, or members of an account Contact List.

These individuals may be designated by Customers, Business Users, Alarm Companies, or another authorized representative to receive notifications, verify alarm activity, provide instructions, assist with account handling, or support emergency response.

This information may include:

Name
Telephone number
Mobile telephone number
Email address
Relationship with the Customer, premises, or account
Contact priority or call order
Personal identification code
Verification information
Contact preferences
Alarm response communications
Records of notifications, calls, messages, or instructions related to an alarm event

For purposes of this Privacy Policy, the terms Emergency Contact, Responsible Party, and Contact List member may refer to individuals who are authorized or designated to be contacted in connection with monitoring services, alarm activity, account support, emergency response, or other service-related communications.

Personal Emergency Response Services Information

For personal emergency response services, medical alert services, or similar services, we may collect additional information when provided by Customers, Business Users, Alarm Companies, caregivers, or other authorized representatives.

This information may include:

Age
Medical condition
Physical limitations
Emergency instructions
Caregiver information
Provider information
Other information reasonably necessary to support emergency response

This information is used to support monitoring services, emergency response, account handling, and safety-related communications.

Website and Online Services Information

When individuals use Rapid Response websites, customer portals, mobile applications, APIs, messaging tools, or other digital services, we may collect information related to use of those services. This may include:

IP address
Mobile device identifier
Device identifier
Browser type
Operating system
Device type
Application version
Referring pages
Date and time of access
Login history
Authentication events
Session identifiers
Pages or screens viewed
Features used
Search activity within the application
User preferences
Notification preferences
Error logs
Crash reports
Diagnostic information
Performance information
Security logs

This information may be collected through cookies, log files, mobile analytics technologies, application telemetry, security monitoring tools, and similar technologies.

Rapid Response Application Information

When authorized users access or use Rapid Response applications, portals, APIs, messaging tools, or other digital services, we may collect information related to application access, account activity, service functionality, and security. Rapid Response applications and digital services may include Triangulum AI^® Dealer Portal, Triangulum AI^® Mobile, Triangulum AI^® APIs, Triangulum AI^® rapidSMS, MySecurityAccount, RapidWeb3000, and other applications, portals, APIs, messaging tools, or digital services developed, operated, or managed by Rapid Response. Depending on the service, account type, and permissions granted, these services may be used by Customers, Business Users, Emergency Contacts, or other authorized users. This information may include:

User profile information
Business account affiliation
Alarm Company affiliation
Role and permission information
Login activity
Authentication events
Account searches
Account updates
Event views
Report views
Notification settings
Message activity
Service requests
Mobile application activity
API activity
Application performance information
Diagnostic information
Security monitoring information

This information is used to operate Rapid Response applications and digital services, provide functionality, maintain security, support authorized users, troubleshoot issues, improve performance, and enhance the user experience.

Business User and Partner Information

For Business Users and other individuals who interact with Rapid Response on behalf of an Alarm Company, technology partner, vendor, or other authorized organization, we may collect business contact and account access information. This information may include:

Name
Business email address
Business telephone number
Company name
Job title
Department
Role
Account permissions
Portal access information
Support requests
Service communications
Integration activity
Contract or account administration information

Mobile Application and Device Permission Information

When individuals use Rapid Response mobile applications, including Triangulum AI^® Mobile, we may collect information from the mobile device depending on the features used and permissions granted. This information may include:

Device type
Operating system
Application version
Push notification preferences
Notification delivery status
Approximate location
Precise location, if enabled
Camera access, if enabled for a feature
Microphone access, if enabled for a feature
Photos or files, if enabled for a feature
Crash reports
Diagnostic logs
Mobile application performance data

Mobile device permissions can usually be controlled through the device operating system settings. Disabling certain permissions may limit the functionality of the mobile application.

Location Information

We may collect location information when necessary to provide services, support emergency response, verify account information, secure accounts, or enable application functionality. This information may include:

Street address of the monitored premises
General location derived from IP address
Approximate mobile device location
Precise GPS location, if enabled
Location information provided by a Customer, Business User, Alarm Company, device, application, or authorized integration

Location information may be shared with First Responders, Alarm Companies, or other authorized parties when necessary to support monitoring services, emergency response, account support, or application functionality.

Communications Information

We may collect information when individuals communicate with Rapid Response. This information may include:

Telephone call recordings
Monitoring center communications
Customer support communications
SMS messages
Email communications
Chat communications
Support tickets
Notes from customer interactions
Records of inbound and outbound communications

Communications may be recorded or retained for service delivery, quality assurance, training, dispute resolution, legal compliance, safety, and operational purposes.

Audio, Video, Image, Voice, and Sensor Information

Depending on the services, devices, integrations, permissions, and account settings involved, we may receive or process audio, video, image, voice, or sensor information. This information may include:

Audio recordings
Video recordings
Still images
Voice recordings
Speech transcripts
Motion data
Temperature data
Accelerometer activity
Other information generated by connected devices or monitoring equipment

Rapid Response may use this information to provide monitoring services, support emergency response, verify event details, support customer service, improve quality, maintain records, and support authorized technology features. Rapid Response does not control all devices, cameras, sensors, or third-party systems that may generate this information. Those devices and services may also be subject to privacy policies provided by the manufacturer, Alarm Company, or third-party service provider.

Sensitive Personal Information

Some information we collect may be considered sensitive personal information under applicable law. This may include:

Precise location information
Medical information provided for personal emergency response services
Audio, video, voice, or biometric-related information
Account credentials
Personal identification codes
Information concerning minors when necessary for monitoring, emergency response, or related services

We use sensitive personal information only as reasonably necessary to provide services, support safety, secure accounts, comply with law, maintain records, or fulfill other authorized business purposes.

3. Sources of Personal Information

We may collect personal information from the following sources.

Customers, Business Users, Website Visitors, and Other Individuals

We collect information directly from Customers, Business Users, Website Visitors, Emergency Contacts, and other individuals when they provide information through forms, portals, mobile applications, websites, phone calls, SMS messages, emails, chat, support tickets, or other communications.

Alarm Companies

We may receive personal information from Alarm Companies that use Rapid Response services or provide information to establish, manage, support, or update accounts for professional monitoring, customer applications, messaging, emergency response, account administration, or related services.

Business Users and Authorized Representatives

We may receive personal information from Business Users and other authorized representatives who provide, update, manage, or access information on behalf of an Alarm Company, Customer, technology partner, vendor, or other authorized organization.

Monitoring Devices and Connected Systems

We may receive information from alarm panels, security systems, personal emergency response devices, cameras, sensors, access systems, mobile devices, messaging systems, APIs, integrations, and other connected systems.

Emergency Contacts and First Responders

We may collect information through communications with Emergency Contacts, Responsible Parties, Contact List members, police departments, fire departments, emergency medical services, public safety answering points, private emergency response providers, or other response organizations.

Websites, Applications, APIs, and Digital Services

We may automatically collect information when individuals use Rapid Response websites, customer portals, mobile applications, APIs, messaging tools, or other digital services.

Technology Partners and Service Providers

We may receive information from technology partners, software providers, communications providers, cybersecurity providers, analytics providers, integration providers, and other service providers that support Rapid Response services.