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Utilizing the Inbound Response Interface System (IRIS), an enhanced message center application developed in-house by the Software Development Team, Rapid Response’s Answering Service is fully integrated with our robust implementation of stages™ and is a valuable tool for large installation and service companies providing 24-hour services.
Because IRIS is fully integrated with our stages processing system, messages and message activity can be retrieved by contacting the Monitoring Center or by using RapidWeb or RapidLink3k.
When dealers are out of position, Rapid Response Answering Service ensures an unbroken flow of information between dealers and their clients. Dealers can forward calls to the Rapid Response Answering Service per preset time schedules or as needed round the clock.
Answering Service Specialists provide a consistent response that integrates with the dealer’s established procedures. Dealers choosing the service personalize full instruction-sets detailing type of call, time of day, contact information, business hours, key personnel and other information.
Specialists have the ability to contact dealer personnel, as directed, through:
