Contact Our Teams


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    Sales & Marketing:
    Your first contact at Rapid Response, Sales professionals provide extensive informational and technical assistance, address contractual and on-boarding processes, initiate next steps, and coordinate the various departments involved in making your transition to Rapid Response efficient and effective. In-house Account Executives and Regional Account Managers are assigned to your account to help your business grow, and Sales Engineers travel nationwide to assist you in getting greater efficiencies out of our extensive array of technologies and mobile apps. Our Licensing Manager will assist you regarding the various requirements of your jurisdiction. as well.

    Contact Sales & Marketing:

    Dealer Support:
    Focusing on account management, Dealer Support Account Executives are assigned to assist you in improving customer relations through individualized services. Many are specialized in technical processes, like IP and Video Verification, and in specific service types, like Commercial Fire. Data Entry ensures account information is accurate and in keeping with geo-coding standards and jurisdictional requirements to better ensure responses are based on accurate and complete information. In the background, the Signal Management Team investigates irregularities in activity to reduce false alarms and to lessen dealer liability and costs.

    Contact Dealer Support:
    1.888.932.3822 Ext. 1151

    Financial matters concerning existing accounts and billing for services should all be referred to the Accounting Department.

    Contact Accounting:

    Human Resources:
    Talent Recruiting and Acquisition are the primary responsibilities of this department, but Human Resources staff oversee benefit programs, health and wellness initiatives and employee relations, as well.

    If you are interested in employment at Rapid Response, we recommend you visit our Careers site at www.rrms.com/careers, where more detailed information about working with us and current openings are listed.

    Contact Human Resources: